Rollover, Manhattan: Alorica Inc. brings 600 jobs in ‘06 with new client, Cingular Wireless

Hiring 200+ agents immediately for customer service in The Little Apple

MANHATTAN, KS., March 25, 2006
Over 600 jobs are coming to Manhattan throughout the next six months as Alorica Inc., a leading customer service management provider, expands service in the company’s Manhattan call center with new client, Cingular Wireless.

Looking to fill at least one-third of the 600 new positions this month, Alorica is currently hiring over 200 technical support agents in Manhattan to start supporting Cingular’s customers, specifically the wireless provider’s Business Markets Division.

On Monday, March 27, from 9 a.m. – 7 p.m., Alorica will host the first of several "Career Empowerment Events" in the Manhattan Call Center to provide information to interested applicants. "We are extremely excited for this opportunity, and we look forward to expanding Alorica’s name in Manhattan," said Alorica’s Kansas Human Resources Manager, Kelsey Jumper.

To assist Manhattan’s prospective agents, Alorica will provide refreshments, general information and application assistance at the Career Empowerment Events. No reservation is necessary, and facility walk-ins are encouraged. Career Empowerment Events will be held on an ongoing basis, and are currently scheduled for every Monday at the call center, which is located at 5970 Sykes Blvd. in Manhattan.

By building on the quality service and successful foundation in existing facilities, such as Manhattan, Alorica has added new client accounts supporting industry-leaders like Cingular. Alorica will provide Cingular with the utmost in service excellence at the Manhattan center, "to improve customer satisfaction for the wireless leader, and bring more quality jobs to our community," Jumper said.

Alorica has experienced unprecedented growth throughout the past year, adding over 3,000 new employees and four new facilities since last March. The unprecedented company growth stems from the addition of new locations, and Alorica’s success enhancing services in existing facilities, especially Manhattan.

"Often, Alorica attributes our success to the company’s unique service solutions. But in Manhattan, the center’s phenomenal team and the great local talent has provided for service excellence beyond our expectations," said the company’s Vice President of Human Resources, Jeffrey Sopko. According to Sopko, Alorica is very proud of the service provided at the Manhattan contact center. "We want the best for our clients, and the best is in Manhattan," Sopko continued.

What is the goal for Cingular and the Manhattan expansion? Manhattan’s Site Director, Martin Grygar said that the industry-leading service provider will "improve the effectiveness of technical support for Cingular customers, while fostering an environment of opportunity to develop talented employees."

In addition to the contact center’s Career Empowerment Events, which start this Monday, Alorica will be accepting applications through the company’s online resources. Candidates can submit applications through Alorica’s employer website at employment.alorica.net., or send resumes to HR Manager Kelsey Jumper at kjumper@mks.alorica.net, with "Career Opportunity" in the subject line. Alorica is also promoting in-person application submissions anytime at the Manhattan facility for persons unable to attend the comprehensive Career Empowerment Events.

"We strongly encourage all individuals interested in building a technology and service-oriented career to apply. Alorica provides paid training and benefits. More importantly, we provide tremendous opportunity for skill development and fast-paced career advancement cultivated in a fun, flexible employment environment," said Grygar.

About Alorica Inc.
Alorica Inc. is a leading customer service management firm managing the entire customer lifecycle, from front-office customer interaction to back-office fulfillment. Alorica delivers fully integrated services such as customer interaction management, service logistics, depot and onsite repair services, as well as total eBusiness solutions. Alorica integrates, manages and automates these service solutions with Helix by Alorica®, which also provides real-time Web-delivered data analysis with worldwide accessibility. Headquartered in Chino, Calif., Alorica proudly provides customer service excellence in over 10 locations, nine housed nationally. For more information, please visit Alorica’s web site at www.alorica.com.

For more information, please contact us or, if you're in the U.S., call 1-866-ALORICA (1-866-256-7422).