Fast-Growing Technology Company Expands to Topeka

TOPEKA, KS., May 1, 2007
Alorica Inc., a leading customer service management firm, plans to open an in-bound customer service call center at South City Plaza, 115 SW 29th Street. The center, expected to open mid-summer, plans to hire 150 agents per month-a total of 600 to 700 positions by the end of the year. Company officials anticipate a long-term potential of 850 to 1,000 full-time positions.

Alorica, headquartered in Chino, California, has 12 locations and more than 7,000 employees worldwide. Since its founding in 1999, Alorica has experienced staggering year-over-year growth fueled by its rapid expansion in the U.S. and global marketplaces.

"Alorica is one of the fastest growing technology companies in the United States," says Doug Kinsinger, President/CEO of the Greater Topeka Chamber of Commerce/GO Topeka. "The fact that Alorica has chosen Topeka speaks volumes about our capable workforce and business-friendly climate."

"Bringing Alorica to Topeka has been a real partnership among the company, local and state officials, the property owner, Heartland Works, and the citizens of Topeka/Shawnee County who have committed economic development sales tax monies to bring jobs and capital investment to our community," Kinsinger said.

"We decided on Topeka because your workforce is known for its excellent service and strong work ethic—values that align well with our commitment to quality," says Andy Lee, Alorica founder and CEO. "Another factor in our decision was the repeal of personal property tax on new investments in business machinery and equipment. To get the operation up and running, Alorica plans to invest millions in equipment and building renovation."

"We would like to thank GO Topeka, your local government officials, and the State of Kansas for their support and assistance," says Lee. "We look forward to becoming an integral part of the Topeka/Shawnee County community."

Alorica expanded its existing call center in Manhattan, Kansas about a year ago, hiring over 600 people.

Career Opportunities

Alorica will commence its recruiting efforts on May 8, 2007. The initial focus is on identifying and hiring its core operations management and support services teams. Specifically, Alorica is seeking talented and experienced call center Operations Managers, Team Managers, Trainers, Human Resources and Recruiting professionals, as well as IT Administrators and Workforce Management Analysts.

Beginning in early June, Alorica will host a series of job fairs for prospective customer service and technical support agents to begin the initial training class scheduled for July 23, 2007. These events will include comprehensive information for applicants as well as group interviews. Many candidates will receive an offer of employment before leaving the event. Prior to the job fairs, all interested candidates are welcome to apply online or in person at the Topeka Workforce Center, 1430 SW Topeka Blvd. All applicants will be contacted by Alorica in advance of the job fairs to ensure they are scheduled for an interview.

"We strongly encourage all individuals interested in building a technology and service-oriented career to apply," says Jeffrey Sopko, Alorica’s Vice President of Human Resources. "Aside from paid training and benefits, Alorica offers a tremendous opportunity for skill development and fast-paced career advancement cultivated in a fun, flexible employment environment. We like to hire motivated people who are interested in moving up quickly into management positions. We look for people who want to make a long-term commitment to Alorica because Alorica is committed to people development."

About Alorica Inc.
Alorica Inc. is a leading customer service management firm managing the entire customer lifecycle, from front-office customer interaction to back-office fulfillment. Alorica delivers fully integrated services such as customer interaction management, service logistics, depot and onsite repair services, as well as total eBusiness solutions. Alorica integrates, manages and automates these service solutions with Helix by Alorica®, which also provides real-time Web-delivered data analysis with worldwide accessibility. Headquartered in Chino, Calif., Alorica proudly provides customer service excellence in over 10 locations, nine housed nationally. For more information, please visit Alorica’s web site at www.alorica.com.

For more information, please contact us or, if you're in the U.S., call 1-866-ALORICA (1-866-256-7422).