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Alorica Inc. Named Fastest Growing Inland Valley Company in the Deloitte Technology Fast 500 Program
Customer service management provider is the 166 fastest growing technology company in North America
CHINO, CA., October 20, 2004 — For the second consecutive year, Alorica Inc, a leading customer service management company, has been honored as the only Inland Valley company named to the prestigious Deloitte Technology Fast 500 program, an annual ranking of the fastest growing technology companies in North America.
Alorica was ranked the 166th fastest growing technology company in North America on the 2004 Deloitte Technology Fast 500, up 225 slots from the company's 391 ranking in 2003. Rankings are based on percentage revenue growth over five years, 1999-2003. Alorica has had tremendous success growing the organization over the five-year span, and revenue has grown 1,333 percent since 1999.
Alorica's President, Y.C. Liu, attributes the organization's tremendous growth to the company's premiere customer service management solutions, as well as the dedication and drive of the organization's employees. "Alorica has grown because we are leading the after-sales service industry by offering a full range of integrated solutions to support the entire customer service lifecycle," Liu said.
"In addition to our extensive solutions, we pride ourselves on providing customer service excellence. Our dedicated employees are the life-blood of this organization. Without their hard work, we could not provide such exceptional customer service to our clients," Liu said.
Alorica has continued to grow by hiring employees in the service industry throughout the United States. This method differs from many other technology organizations that continue to offshore jobs. In June, Alorica added over 400 employees in a call center facility in Manhattan, Kan., saving many of them from unemployment. Previously, the call center had been owned by Sykes, another customer care management provider, which had closed the facility and moved the Manhattan jobs out of the United States.
Although Alorica has international call centers, the facilities are primarily used for international clients and do not eliminate jobs from United States workers. Alorica believes that through greater efficiency, jobs can be retained, and even brought back to the United States.
"Alorica's philosophy differs from many other technology companies that chose to eliminate U.S. jobs and transplant them overseas. We have had great success utilizing highly trained employees in call centers across America, and we make every effort to provide quality jobs nationally for our national clientele," said Alorica's Employment Manager, Tim Byrd.
Alorica's dedication to clients and employees fuel the organization, and allows for tremendous growth despite tough economic times. "Making the Deloitte Technology Fast 500 is a testament to a company's commitment to technology," said National Managing Partner of Deloitte's Technology, Media, and Communications Group, Mark Evans. "With its 1,333 percent growth rate over five years, Alorica has proven that its leadership has the vision and determination to grow in difficult conditions," Evans said.
In addition to ranking on the Deloitte Technology Fast 500, Alorica appeared for the third time on the Los Angeles Technology Fast 50, which is a ranking of the 50 fastest growing technology
firms in Los Angeles. Alorica was named the fifth fastest growing technology company in the Los Angeles area in September.
Fast 500 Selection and Qualification
The Fast 500 list is compiled from Deloitte's 19 regional North American Fast 50 programs, nominations submitted directly to the Fast 500, and public company database research. To qualify for the Fast 500, entrants must have had 1999 operating revenues of at least $50,000 USD and $75,000 CD for the United States and Canada, respectively; and in 2003 operating revenues must be at least $1 million USD or CD.
Entrants must also be public or private companies headquartered in North America and must be a "technology company," defined as a company that owns proprietary technology that contributes to a significant portion of the company's operating revenues; or devotes a significant proportion of revenues to the research and development of technology. Using other companies' technology in a unique way does not qualify.
About
Alorica Inc.
Alorica Inc. is a leading customer service management firm managing the entire customer lifecycle, from front-office customer interaction to back-office fulfillment. Alorica delivers fully integrated services such as customer interaction management, service logistics, depot and onsite repair services, as well as total eBusiness solutions. Alorica Inc. integrates, manages and automates these service solutions with Helix by Alorica®, which also provides real-time Web-delivered data analysis with worldwide accessibility. Alorica Inc. is headquartered in Chino, Calif., and currently provides fully integrated outsourced customer service support for companies such as NEC/Mitsubishi, Gateway, Princeton Graphics and eMachines. For more information, please visit Alorica's web site at www.alorica.com.
About Deloitte
Deloitte & Touche, LLP, one of the nation's leading professional services firms, provides audit, financial advisory services and consulting services through nearly 30,000 people in more than 80 U.S. cities. The firm is dedicated to helping its clients and its people excel. Known as an employer of choice for innovative human resource programs, Deloitte & Touche has been recognized as one of the "100 Best Companies to Work For in America" by Fortune magazine for six consecutive years. Deloitte & Touche refers to Deloitte & Touch LLP and related entities. For more information, please visit Deloitte & Touche online at www.deloitte.com/us.
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