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Marjie Johnsen
(909) 606-3665
mjohnsen@alorica.com
Alorica Inc. Awarded 2004 CRM Excellence Award by Customer
Inter@ction Solutions® Magazine
Service Management Provider is honored
for the fourth consecutive year for service software excellence
CHINO, CA., June 16, 2004 — Alorica Inc.
was honored in the June issue of Customer Inter@ction Solutions®
Magazine’s “Fifth-Annual CRM Excellence Awards.”
This marks the fourth consecutive year that Alorica has won
this highly coveted award.
For
the fifth straight year, the editors of Customer Inter@ction
Solutions® asked readers to demonstrate that their companies
have what it takes to win this award. This year’s winners
include companies that offer the best and the brightest customer
relationship management products and services, all to the
benefit of their clients and their clients’ customers.
Winners were chosen based on quantifiable results that convinced
the editorial staff without a doubt, that their clients were
infinitely better off with these companies’ products
and services than without.
“In
our judgement, the CRM Excellence Award winners are among
the leading providers of CRM solutions,” said Nadhi
Tehrani, Executive Group Publisher of the Technology Marketing
Corporation. “I have concluded that without appropriate
CRM, no company cam exist,” Tehrani said. “Therefore,
the judicious selection, adaptation and implementation of
the CRM system is vitally important to the success of any
organization.”
Alorica
was honored for its proprietary software, Helix by Alorica™,
and its ability to drastically improve service for a customer.
The client, a PC vendor that previously had high product return
numbers, chose Helix for its scalability and real-time reporting
functions. In the first six months of using Helix, the client
cut its product returns by 50 percent, adding huge savings
to the company’s bottom line. The client company reported
its first profitable quarter ever; just three months into
the customer care program. Instead of receiving angry letters,
the client began receiving letters from customers praising
its stellar customer service.
About
Alorica Inc.
Alorica Inc. is a leading customer service management firm
managing the entire customer lifecycle, from front-office
customer interaction to back-office fulfillment. Alorica delivers
fully integrated services such as customer interaction management,
service logistics, depot and onsite repair services, as well
as total eBusiness solutions. Alorica Inc. integrates, manages
and automates these service solutions with Helix by Alorica™,
which provides real-time Web-delivered data analysis with
worldwide accessibility. Alorica Inc. is headquartered in
Chino, Calif., and currently provides fully integrated outsourced
customer service support for companies such as NEC/Mitsubishi,
U.S. Robotics, Gateway, and eMachines. For more information,
please visit Alorica’s web site at www.alorica.com.
About Customer Inter@ction Solutions®
Customer Inter@ction Solutions® has been the leading magazine
in the CRM industry since 1982. The Technology Marketing Corporation
(TMC) publishes this and other industry-specific, monthly
magazines. Customer Inter@ction Solutions® Magazine has
been regarded as “The Bible of the Industry,”
by The Wall Street Journal and as “The Standard Industry
Source,” by Fortune Magazine. For more information,
please visit www.tmcnet.com/cis.
For more information,
please contact us or,
if you're in the U.S., call 1-866-ALORICA (1-866-256-7422).
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