Business-to-Business (B2B) Solutions

Building Strong Customer Relationships and Brand Awareness

Alorica B2B Solutions logo 

Our B2B Inbound & Outbound Sales Solutions are designed to help you develop strong, profitable customer relationships while building brand awareness and expanding your market share.

For over 21 years, we have been providing B2B sales, prospecting, and account management services. With a dedicated business unit, leading-edge technology and analytics, and three centers of excellence for B2B services, we have extensive expertise managing the full life cycle of our clients’ business prospects and customers.

Alorica’s Business-to-Business (B2B) Sales Solutions include:

Appointment Setting and Lead Generation: We deliver highly qualified business opportunities for your field or internal sales teams by focusing on inbound lead qualification, outbound teleprospecting, and appointment-setting services. Alorica’s proprietary prospecting solutions nurture qualified leads, driving substantial and quantifiable increases in your sales and marketing ROI.

Customer Acquisition: Alorica has developed competencies critical to “closing the deal” in business-to-business telesales. Our professionals have the skills and knowledge to engage decision-makers in meaningful dialogues relative to their unique challenges, priorities, and objectives. Alorica has proven systematic expertise in removing the critical sales obstacles for direct sales teams to create predictable high revenue generating channels.

Account Development: Alorica drives cross-sell and upsell programs to increase revenue and wallet share within existing customers. Alorica’s B2B account management teams skillfully manage the execution of your program step by step, by customizing and implementing your solution to meet your unique business objectives, delivering distinctive insights and subject matter expertise on market drivers.  

Opportunity Created - Results Delivered

After working with a client to refine their market segmentation and database management processes, we launched an appointment setting program in support of 360 field sales. Alorica B2B Solutions supported the generation of $241 million over a three-year period with a five-plus-year customer lifetime value.
A leading financial services company, wanting to maximize customer profitability, benchmarked Alorica’s B2B Solutions against a control group. During a two-year period our program generated more than $382 million in revenue, providing more than $15 million in revenue lift.

Sirius Decisions reported the following about our B2B Solutions:

“Alorica can scale its efforts to support large, ongoing client initiatives through a pay-for-performance model. Its breadth and depth of service offerings and its experience serving long-term clients should make it an option worthy of consideration by organizations seeking a long-term partner to support demand creation, customer acquisition, account development, and customer care needs.”

Clients that trust us with their Business-to-Business support include Fortune 500:
Financial services firms, Travel and tourism companies, Business services organizations, Office equipment and services companies, Technology firms

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