Reverse/Service
Logistics Management Solutions
Empowered by the velocity of the Internet, Alorica efficiently
manages a diversified network of logistics service operations and
integrates all logistics processes, within the supply chain, into
one service value proposition. Alorica delivers global, reverse
logistics service management solutions with proven service capabilities
in generating Return-On-Investment [ROI] for clients. The key benefit
of Alorica’s service logistics solutions is lowering the cost
of ownership and increasing service value by improving customer
satisfaction and loyalty. As the leading Worldwide Enterprise Service
Management firm, Alorica is the first that integrates Service Logistics
Management [SLM] into its business solutions. Alorica’s breakthrough
logistics service management strategies drive superior levels of
service value and performance.
Logistics Solutions
- Technical Support and Customer Care – Customer
- Interaction Solutions
- Returns Management
- Depot Repair and Refurbishment
- Field Service Dispatch and Deployment
- End-Warranty Service Management
- Out of Warranty Service Management
- Parts Management & Replacement
- Product Disposition Solutions
Alorica’s Logistics Service Benefits
- Award Winning Technical Support: The key to a successful returns
management program is to prevent the return! Alorica’s Technical
Support Solutions offer your company the opportunity to avoid
the product from ever entering the reverse channel.
- Efficiency: Alorica’s Web-based Technology Information
Management system, Helix by Alorica® [Helix], provides a Web-based
infrastructure that integrates logistics business processes and
eliminates redundancies and service gaps.
- Integration: To maximize ROI for its clients, Alorica provides
integrated logistics services to enable communication between
logistics process operations and existing enterprise systems.
By leveraging existing systems and data, Alorica reduces each
client’s total cost, while providing them all of Alorica’s
service logistics benefits.
- Improved Customer Service: Alorica provides a consistent method
of service quality that leads to greater predictability in levels
of customer satisfaction.
- Customization: Alorica is committed to helping clients with
their unique service requests. Enhancements to Helix logistics
component functionality are easily developed and implemented.
- Visibility: All customer point of service interactions are captured
for analysis and visibility by Helix components, and are accessible
in real-time.
- Connectivity: Mission-critical information is automatically
routed to the appropriate logistician or field service technician.
Building A Solid Growth Strategy
Alorica takes enterprise logistics ROI to the next level. By understanding
the drivers of logistics costs, components of the value chain, and
quantifying the steps to deliver service value, Alorica builds a
solid, growth strategy for its clients. Alorica creates a service
logistics model that powers its core service value chain competencies,
by identifying and evaluating the best opportunities for sustainable
profits.
Functional Support Capabilities
- Web-based Reporting: Web-based reports are
available to track logistics processes. Data is captured throughout
the extended value chain as an audit trail.
- Collaboration: Customers can interact with
service associates through the channel of their choice.
- Closed Loop Communication: All data capture
points are shared throughout all aspects of the service incident.
- Data Transfer Capability: Alorica can import
and export data files to and from all major applications using
industry standard formats and protocols.
- E-mail Notifications: Customers can receive
e-mail notifications for all aspects of logistics services.
- Field Service Mobility: Alorica offers mobile,
communications channels for field service technicians to fill
any customer’s service request quickly and efficiently.
For more information, please contact
us or, if you're in the U.S., call 1-866-ALORICA (1-866-256-7422).
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