Business Process Outsourcing Solutions that Drives Performance
In recent years, the auto industry has experienced tremendous changes and development and their consumers have changed, too. Now, more than ever, customers demand and expect high quality customer experiences from sales to service. Each of these experiences leaves lasting impressions on their car-buying decisions. Dealers are expected to provide superior customer service when a customer walks through their doors.
As an experienced business process outsourcing (BPO) provider in the Automotive industry, Alorica delivers customer lifecycle solutions across a wide range of services to meet market needs such as customer satisfaction surveys, warranty and rebate support, product recalls, dealer network support, leading services support and early stage collections. Our flexible outsourcing solutions allow you to benefit from a closed-loop, multi-channel process that will drive brand loyalty.
Opportunity Created – Results Delivered
Some of our Automobile clients include leading car and two-wheel auto manufacturers.
From a small 50 person pilot in 2009, consistency in year-over-year performance results and our commitment to a strategic and flexible partnership has allowed us to grow one of our Auto clients to over 300 people serving their customers across multiple business lines.
As a result of our effective processes and training, for an auto client, we were able to increase consumer’s participation in post-lease purchase surveys by 6.1% thereby providing better insight into the voice of the customer.