Product return rates had become costly to Ivan’s business, but the no-questions-asked return policy was invaluable to his customers. Ivan needed to find a way to reduce returns while keeping his customers happy. After researching possibilities, he turned to Alorica for help.
Ivan and Alorica collaborated in brainstorming and design sessions. They crafted a new support service that offered customers technical support and repair services at no cost--using automation and agent-assisted services. Alorica supported Ivan on this initiative, from marketing materials to product documentation to new training curriculum.
With Alorica’s assistance, Ivan was able to convince his manufacturer partners and internal stakeholders to support this new policy. The results were undeniable. Returns shrank, business grew, and customer confidence spiked. Other manufacturers asked to add their products to the program. Ivan is a hero.