Brenda’s daughter, Kate, is working feverishly on a huge senior class project. All her work is saved on her laptop; the same laptop that has been threatening to breakdown the last few days. Frantic, with a due date looming, Kate looked to her mom for answers.
Brenda had visions of a failed project and took the situation over. She couldn’t find the receipt from the big retailer she bought the laptop from, but she found a phone number. David from technical support determined there were two days left on the warranty--a stroke of luck for Brenda!
David helped Brenda get the laptop out for repair. With continual follow-up, he ensured a quick fix and delivery. Within days, a working laptop was back in Kate’s hands, with plenty of time to finish her project. Three months later, Brenda proudly watched Kate cross the stage and reach for her diploma.
"Her GPA is on the line!"
Frantic mother of high school student
Worried that her daughter will fail her project
Pressed for time with graduation looming