Frantic mother, rescuing a high school project

Challenge:

Brenda’s daughter, Kate, is working feverishly on a huge senior class project. All her work is saved on her laptop; the same laptop that has been threatening to breakdown the last few days. Frantic, with a due date looming, Kate looked to her mom for answers.

Engage:

Brenda had visions of a failed project and took the situation over. She couldn’t find the receipt from the big retailer she bought the laptop from, but she found a phone number. David from technical support determined there were two days left on the warranty--a stroke of luck for Brenda!

Resolve:

David helped Brenda get the laptop out for repair. With continual follow-up, he ensured a quick fix and delivery. Within days, a working laptop was back in Kate’s hands, with plenty of time to finish her project. Three months later, Brenda proudly watched Kate cross the stage and reach for her diploma.