When David graduated from college, it seemed there were hoards of candidates for any job he applied for. Plus, there weren’t many entry-level jobs in the area. On a whim, David applied for a job as a customer service representative at Alorica. David started off on the phones after completing a six-week new-hire training program.
David enjoyed the challenge of helping resolve customer issues and inquiries. After spending about six months as a customer service rep, a training position came open. David applied and was offered the position. After a year, he took on a team manager position where he learned how to supervise people and run operations. When an operations manager position came available in another Alorica location, David decided to relocate for that opportunity.
In less than six years, David has had four different jobs with Alorica, lived in three locations, and has gained a wealth of knowledge about the call center world. Perhaps next he will consider an international assignment with Alorica!