Challenge:
Margarette wanted to help her husband support their family after the birth of her twins. She had general computer knowledge and typing skills. She was concerned about looking after her babies while balancing a job and household.
Engage:
Margarette accepted a customer service representative position at Alorica and has never looked back. She was delighted to learn about Alorica’s onsite daycare, AloriKids, offered to all Alorica employees. Not only was it a convenient benefit, but it was also free! During breaks and lunches she was able to check on her ten-month-old twins.
Resolve:
Margarette is completely satisfied with her agent position and helping customers. She also enjoys the family-like environment and strong support system. She appreciates being able to drop her kids off at daycare in the same building she works at and then check on them frequently throughout the day.