Liz was excited about her first Colorado ski trip. She found a great deal on a travel website, but was confused with the hotel and shuttle options. Liz was overwhelmed with so much information. Frustrated that she was unable to find the answers, she clicked the “chat now” button in hopes for a quick reply.
In seconds, Liz was chatting with Tobey. After learning about the travel packages Liz was unclear about, Tobey offered to open up a Co-Browse (shared screen) session to show Liz how she can compare ski packages on the website.
Using a shared screen and web chat, Tobey navigated Liz through the website.Together, they found answers and helped continue her purchase without any doubts in her selections. Tobey then emailed Liz a personalized and customized Colorado skiers travel kit. Always prepared, Liz found the kit handy when planning her schedule for the slopes!