Awards & Recognition

With a long history of providing outstanding results for our teleservices clients, Alorica has been honored with numerous awards and recognition. We are proud to share some of our most recent accolades with you. 

Teleservices Industry Awards & Accolades 

Alorica has a reputation for providing additional value beyond our core competency of call center services. Following is just a sampling of industry awards our company has received in recent years: 

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  • Alorica Receives 2011 Product of the Year Award Presented by Customer Interaction Solutions® Magazine for Helix by Alorica and Alorica Analytics for second and third consecutive year, respectively
  • Alorica Receives 2011 CRM Excellence Award for Helix CRM from Customer Interaction Solutions Magazine
  • Alorica Ranked on Inc. Magazines’ Inc. 5000 4th consecutive year Chairman and CEO Andy Lee Named Ernst & Young Entrepreneur Of The Year 2010 Award Winner in Orange County/Desert Cities
  • For the third consecutive year, Alorica Inc. has been selected for the 2010 Best of Chino Award in the Customer Service Management category by the U.S. Local Business Association (USLBA)
  • Recognized by DiversityBusiness.com 10th Annual National Business Awards. Alorica received Rankings in 4 Top Categories:  Diversity 100 Large Businesses in the USA (Ranked 49), Diversity 100 Asian Pacific American Businesses (Ranked 6), Diversity 100 in the State of California (Ranked 7), and Diversity 500 Businesses in the USA (Ranked 32)
  • Fast 50 Growing Asian American Businesses, Alorica was recognized by the United States Pan Asian American Chamber of Commerce 
  • Alorica ranked on Inc. Magazines’ Inc. 5000 4th consecutive year
  • Alorica Ranked on Information Week 500 list
  • Alorica Ranked among TMCNet's Top 50 Teleservices Agencies – Inbound, Outbound, Interactive, & Global Aggregate Categories
  • Alorica Named Medalist Winner of MVP Quality Award
  • Indiana Silver Shovel Award (Alorica was 3rd on the list of 10 companies that helped Indiana win this award for bringing jobs and revenue to the state) 

Client Recognition and Achievements

Alorica greatly values the recognition we receive from our own clients.  Following are descriptions of two such recognitions:

“FORTUNE 100 FINANCIAL SERVICES” CLIENT

  • For the fifth consecutive year, Alorica's “Fortune 100 Financial Services” Client team has been certified by J. D. Power and Associates for outstanding customer service.  J.D. Power and Associates conducts customized research and customer satisfaction measurement and tracking on a proprietary basis. Some of their criteria are:
  • Establish benchmarks for quality and customer satisfaction
  • Understand their strengths and weaknesses and those of their competitors
  • Identify specific tactics to improve quality and customer satisfaction
    • Savings to client: Over $1.5 Million annually
  • In 2003, Alorica was ranked #1 for goal attainment across the 7 partners with whom the Client outsources.

“FORTUNE 50 TELECOMMUNICATIONS” CLIENT

  • Alorica named Diverse Supplier of the Year 

Learn More About Our Contact Management Solutions – Contact Alorica Today

Alorica’s outsourced contact management and call center services can be customized to fit the specific needs of your organization. For more information on how we can help you maximize the value of your customer relationships, please contact us at 866-ALORICA (866-256-7422).