Alorica Network

Alorica has gone beyond general service and technical support to offer their customers a complete service solution. PC Factory Outlet has been established as Alorica's asset recovery and after-market parts sales channel. Acting as Alorica's retail division, PC Factory Outlet assists companies seeking to sell after-market goods and recover their assets efficiently. Advantages of PC Factory Outlet's services include:

• Asset Recovery: Fulfill consumer and manufacturer needs by offering new and refurbished goods online through PC Factory Outlet.
• After-market Parts Sales: Supply customers with a reputable place to find the replacement, upgrade, and post-warranty parts they need.
• Brand Loyalty: Promote brand loyalty by directing customers to an affiliate site devoted to meeting the manufacturer's standards.
• E-Commerce Solution: Use the experience of PC Factory Outlet's team to develop and manage a custom branded Web site selling your products.

By specializing in new and refurbished computer products and consumer electronics, PC Factory Outlet presents Alorica's customer base with yet another way to offer superior customer service to their clientele. For more information, please visit www.pcfactoryoutlet.com.

Priority ONE Support is yet another option for companies interested in Alorica's multifaceted service solutions. Offering out-of-warranty technical support can be costly and difficult to implement, which is why Priority ONE Support is extremely valuable. Some of the benefits from choosing Priority ONE Support include:

• Custom-Branded Support: We brand our technical support service to fit your requirements.
• Revenue Generation: Expand the product lifecycle by meeting customer needs and generating after-sales revenue.
• Knowledgeable Technicians: All our technicians are certified, and will meet the needs of your customers in a professional, friendly manner.
• Multiple Services: From Web development to calling cards and per minute services, you can meet customer needs any way you choose.

Generate revenue and increase customer satisfaction with Priority ONE Support's service offering. Yet another reason to choose Alorica as your primary service provider.

For more information, go to www.priorityonesupport.com

Another valuable service offering provided by Alorica is PartSmart Network ^SM . The PartSmart Network (PSN) is a comprehensive, on-line network designed to increase product procurement efficiency by matching customers' requirements against an expansive database of real time inventory available from certified suppliers. PSN transforms the traditional method of product procurement by providing a single online search database, complete with an automated fulfillment process, and supported by personal customer care.

PSN makes it easy for members to locate product and determine availability using the manufacture part number or general product description. If a product is not located, customers are encouraged to submit a request for quote and PSN customer service representatives will respond within twenty minutes of submittal.

Together, PartSmart Network, parts suppliers, and customers for a strategic alliance to optimize the productivity and efficiency of the computer service and support industry.

For more information, visit www.partsmartnetwork.com

For more information, please contact us or, if you're in the U.S., call 1-866-ALORICA (1-866-256-7422).