Company Awards
TMC'S CRM Excellence 2005 Award
For the sixth consecutive year, the editors of Customer Inter@ction Solutions®
dared readers to prove that their companies have what it takes to win the
coveted Customer Relationship Management (CRM) Excellence Award. Alorica was
awarded this honor for successfully providing a global leader in consumer
electronics (CE) a CRM tool to improve communications between the CE giant and
their Authorized Service Center (ASC) partners, as part of the Helix by
Alorica® software suite. The client's General Manager of Retail Services said,
"The site has allowed our ASC partners to have information readily available to
them at any given time. In recent months, we have received praise from our
partners regarding the site stating that it is very user-friendly and fast. The
ASCs are able to request part orders very quickly with a minimum amount of
screens to maneuver through. Training on the site has been minimal as it's an
easy tool to use."
Deloitte Technology Fast 500 2004 Award
The Deloitte & Touche Technology Fast 500 Program highlights both
established and emerging technology companies in North America. Alorica Inc.
was awarded a placement of 166 on this prestigious listing.
"Making the Deloitte Technology Fast 500 is a testament to a company's
commitment to technology," said National Managing Partner of Deloitte's
Technology, Media, and Communications Group, Mark Evans. "With its 1,333
percent growth rate over five years, Alorica has proven that its leadership has
the vision and determination to grow in difficult conditions," Evans said.
Deloitte Technology Fast 50 2004 Award
Alorica Inc. was named to Deloitte & Touche's notable Los Angeles Fast 50
program, a ranking of the 50 fastest growing technology companies in the area
by Deloitte & Touche LLP, one of the nation's leading professional services
firms. With a fiscal year revenue growth of 1,333 percent from 1998 through
2002, Alorica ranked fifth, as announced at an awards banquet in September.
TMC'S CRM Excellence 2004 Award
For the fifth consecutive year, the editors of Customer Inter@ction Solutions®
dared readers to prove that their companies have what it takes to win the
coveted CRM Excellence Award. Winners were chosen on hard data.quantifiable
results that convinced us, without a doubt, that their clients were infinitely
better off with these companies' products and services than without. Alorica
was awarded this honor for its proprietary software, Helix by Alorica®, and an
impressive turnaround for client, eMachines.
Software Magazine 2003 Software 500 Award
Alorica Inc. was listed as the 314th largest software and service supplier in
Software Magazine's 21st Annual Ranking of the World's Largest Software and
Services Suppliers. The rankings are based on companies who delivered a rapid
return on investment for their customers with focused product offerings for the
year 2002.
Deloitte Technology Fast 500 2003 Award
In its ninth year, the Deloitte & Touche Technology Fast 500 Program
highlights both established and emerging technology companies in North America.
Alorica Inc. was awarded a placement of 391 on this prestigious listing.
"Achieving a sustained revenue growth of 649% over five years is a tremendous
accomplishment during a difficult period for the technology sector," said Mark
A. Evans, national managing partner of Deloitte's Technology, Media &
Telecommunications Group. "Alorica's phenomenal growth puts it in select
company."
Deloitte Technology Fast 50 2003
Award 
Alorica Inc. was named to Deloitte & Touche's notable Los Angeles Fast 50
program, a ranking of the 50 fastest growing technology companies in the area
by Deloitte & Touche LLP, one of the nation's leading professional services
firms. With a fiscal year revenue growth of 649% from 1998 through 2002,
Alorica ranked fourteenth, as announced at an awards banquet on September 9,
2003.
"To succeed during prosperous times is one thing; to succeed in adversity is
much more challenging, and that is exactly what the Deloitte and Touche Fast 50
winners have done. We applaud Alorica for its tremendous accomplishments during
economically challenging times and for being one of the elite Fast 50 companies
in the Los Angeles area," said Gary Dickey, partner in the Technology, Media
& Telecommunications group, Deloitte & Touche.
TMC'S CRM Excellence 2003 Award 
For the fourth consecutive year, the editors of Customer Inter@ction Solutions®
dared readers to prove that their companies have what it takes to win the
coveted CRM Excellence Award. Winners were chosen on hard data.quantifiable
results that showed, without a doubt, that their clients were infinitely better
off with these companies' products and services than without. Alorica was
awarded this honor for its proprietary software, Helix 2002.
In an excerpt from the June 2003 edition of Customer Inter@ction Solutions®, it
states, "Even though implementation was speedy, Helix's real-time, customizable
reporting tools showed the client that the contact center experienced almost
zero 'escalation' in customer calls.those that require prolonged customer
contact, additional customer calls or interaction by a customer service
manager. Customer satisfaction was high and returned product was almost
non-existent."
Software Magazine - 2002 Software 500
Alorica Inc. was as the 333rd largest software and service supplier in Software
Magazine's 20th Annual Ranking of the World's Largest Software and Services
Suppliers. The rankings are based on companies who had delivered rapid return
on investment for their customers with focused product offerings for the year
2001.
Los Angeles Technology Fast 50 - 2002
"In an era where technology companies come and go, making the Deloitte &
Touche Technology Fast 50 Rising Star is a testament to a company's vision that
allows growth over a three-year period. Alorica has proven that its leadership
has the right stuff for growth, and we at Deloitte & Touche salute their
accomplishments," said Gary Dickey, partner, Deloitte & Touche Technology,
Media & Telecommunications group.
Alorica recently released its Helix 2002 software suite with new mobile field
service and warehouse capabilities. A "Knowledge Base" component was added that
provides call center and online tech support personnel, as well as customers
via self-help Web portals, with up-to-date information on a variety of customer
support issues as product diagnostics, repair processing and warranty
management.
TMC'S CRM Excellence 2002 Award 
For the third consecutive year, the editors of Customer Inter@ction Solutions®
dared readers to prove that their companies have what it takes to win the
coveted CRM Excellence Award. Below are the winners.the companies that offer
the best and the brightest customer relationship management products and
services, all to the benefit of their clients. Winners were chosen on hard
data.quantifiable results that showed, without a doubt, that their clients were
infinitely better off with these companies' products and services than without.
Customer Inter@ction Solutions' 2001
 Product of the Year
Each year, Customer Inter@ction SolutionsTM magazine bestows its
Product of the Year awards on companies that have demonstrated the crème de la
crème of technological advancements and application refinements... products
that have gone the extra mile to help improve both the customer experience and
the ROI for the companies that use them. HELIX by Alorica received the
prestigious Product of the Year award in 2001.
TMC's CRM Excellence 2001 Award 
In Search of (CRM) Excellence Editors of Customer Inter@ction
SolutionsT recently challenged companies that provide customer relationship
management (CRM) products and services to show how they are leading the pack in
developing software and programs that measurably make customers' lives easier
and their interactions with companies more pleasant. These companies provided
an essay, in case study format, demonstrating directly qualifiable results that
a client using the product or service experienced as a result of the
implementation.
The prime criterion for winning was the delivery of results that clearly
benefited customers. In many cases, the results reported were extremely
company-focused. Comments such as, "The client was able to reduce its call
center staff by 20 percent" or "ROI improved 25 percent in six months" were
plentiful, hinting that many companies still don't "get" CRM.
Best of Show - Customer Inter@ction Solutions Conference
& Expo 2001 Award
Customer Inter@ction Solutions Conference & Expo, sponsored by
TMC's Communications Solutions, Internet Telephony, Customer Inter@ction
Solutions, Communications ASP, and TMCnet.com magazines announced its Best of
Show awards for outstanding products and services demonstrated at the 2001 show
in Atlanta, GA.
Software Magazine - 2001 Software 500
The 19th Annual Ranking of the World's Largest Software and Services Suppliers.
Alorica Inc. ranks 346th worldwide as one of the world's largest software and
services suppliers.
Fast 500 Rising Star - 2001
In Technology, the pace of change gets faster every year. That's why we've
added a category to recognize technology companies that are quickly making a
name for themselves. They have met the same criteria as the Fast 500, except
they have been in business a minimum of three years, but less than five years.
We expect to see these Rising Stars on the Fast 500 very soon. In November
2001, Alorica was awarded the 2001 Rising Stars Award by Deloitte & Touche,
ranking 5 th of 500 fastest growing technology companies.
For more information, please contact us or,
if you're in the U.S., call 1-866-ALORICA (1-866-256-7422).
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