alorica

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Energy & Utilities

Switching on a better customer experience
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What We Solve

Delivering Sustainable CX Across the Whole Customer Lifecycle

While you’re focused on transforming the industry and the ever-changing regulatory landscape, we’ve got your customers covered. From activating accounts to collecting payments – we service the entire meter-to-cash cycle from front to back office.

The industry is changing, let us help you transition from customer management, to a total experience customer-centric approach implementing innovative solutions throughout the customer lifecycle.


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Flexible and burstable staffing model making it easy to expand seasonal and surge programs
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Unique support services in Financial Care with Alorica PayNow
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Revenue center capturing sales and service offers to upsell and cross-sell
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Comprehensive security solutions that harness the power of people, processes, and leading-edge technology
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A safe, secure environment that is PCI, IPAA, SOC and SOX-compliant
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Deep expertise partnering with clients since 1972 making us the most experienced utility workforce in the country

How We Help

Solutioning for Your Success

From personalized interactions to seamless solutions, Alorica empowers clients with innovative tools to reduce costs, improve processes and provide better CX for your customers.
ondemand
Alorica On-Demand

Flexible and burstable staffing model making it easy to expand – on any timeline.

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Revenue Generation

Turbo-charge your customer retention/win back, up/cross-selling, loyalty and acquisition by making the right offer at the right time to support your sales outsourcing needs.

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Alorica IQ

Transform your brand experience by inspecting and optimizing your customer journey based on customers’ preferences, call drivers, and removing friction across channels and processes.

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Financial Solutions

Maximize customer retention while protecting your bottom line with an industry leader in credit and account resolution services.

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Omnichannel

Our cloud-based, turnkey solution that builds customer satisfaction, loyalty, and long-term value through scalable, cost-efficient, and secure implementations.

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ondemand

Flexible and burstable staffing model making it easy to expand – on any timeline.

Learn More
revenueicon

Turbo-charge your customer retention/win back, up/cross-selling, loyalty and acquisition by making the right offer at the right time to support your sales outsourcing needs.

Learn More
Playbook Icons_Alorica Experiences

Transform your brand experience by inspecting and optimizing your customer journey based on customers’ preferences, call drivers, and removing friction across channels and processes.

Learn More
financialsolutions

Maximize customer retention while protecting your bottom line with an industry leader in credit and account resolution services.

Learn More
Playbook_Icons_Omnichannel

Our cloud-based, turnkey solution that builds customer satisfaction, loyalty, and long-term value through scalable, cost-efficient, and secure implementations.

Learn More

Results

Results You Can Measure

33%

Agents reached speed-to-proficiency 33% faster than projected

10 pts.

Ranked 10 points higher than other partners in market intelligence survey

$34M

Increased client revenue $34M over two years

Reduced

Handle times by 30-40 seconds

 

$1.3M

Saved annually in fines for a leading utilities client

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Discover how Alorica’s team of experts can transform your business and get the results that matter most!
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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