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Contact:
Marjie Johnsen
(909) 606-3665
mjohnsen@alorica.com
Alorica
Inc. Recognized by eMachines
for Providing Service Excellence
Desktop PC Manufacturer, eMachines honors partner
Alorica Inc, for high service ratings in PC World magazine
CHINO, CA. December 10, 2003 — Alorica
Inc. was recently honored by its partner, eMachines, for the
company’s contribution to the outstanding service ratings
given to eMachines in the December 2003 issue of PC World
magazine.
In the publication’s
annual “Reliability and Service Report Card,”
eMachines topped the charts for desktop computers, earning
the highest overall marks of any PC Manufacturer in reliability
and service measures. This achievement represents a remarkable
improvement for eMachines. Just three years ago, the company
was rated unacceptable in this identical survey, and appeared
doomed to be the next computer manufacturer to go out of business.
“A major reason
that we were able to turn the business around was through
Alorica’s efforts,” said eMachines’ Executive
Vice President of Customer Care and Quality Assurance, Mike
Zimmerman. “This is one of the most challenging industries.
Achieving success begins with selecting the right partner.
We’ve done that with Alorica.”
Alorica’s
President and CEO, Andy Lee, is thankful for his partnership
with eMachines. “We couldn’t have found a better
partner to grow with,” he said. “We are a stronger
company because of our partnership with eMachines.”
About Alorica
Inc.
Alorica Inc. is a leading customer service management firm
managing the entire customer lifecycle, from front-office
customer interaction to back-office fulfillment. Alorica delivers
fully integrated services such as customer interaction management,
service logistics, depot and onsite repair services, as well
as total eBusiness solutions. Alorica Inc. integrates, manages
and automates these service solutions with Helix 2.0, which
provides real-time Web-delivered data analysis with worldwide
accessibility. Alorica Inc. is headquartered in Chino, Calif.,
and currently provides fully integrated customer service support
for companies such as eMachines, Bose, Gateway, NEC/Mitsubishi
and U.S. Robotics.
About eMachines,
Inc.
Recently noted the No. 3 top-selling desktop PC vendor in
the United States by industry analysts IDC, eMachines, Inc.
is a privately held company dedicated to providing consumers
with affordable, high-value personal computers. Incorporating
the same high-quality, brand-name components as other major
PC brands, eMachines is able to offer premium value to its
customers by working closely with its manufacturing and retail
partners, and by maintaining one of the lowest operating costs
in the PC industry. Since inception, eMachines has shipped
more than six million PCs through leading national and international
retailers, catalog and online merchandisers. For more information,
visit www.emachines.com
For more information,
please contact us or,
if you're in the U.S., call 1-866-ALORICA (1-866-256-7422).
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