News
Archive
Contact:
Marjie Johnsen
(909) 606-3665
mjohnsen@alorica.com
Paolo
Narciso of Alorica Inc. to Speak at 2004
Reverse Logistics Conference &
Expo
Executive Vice President of Global Services will provide insight
on customer service practices at trade show, February 2nd
- 4th
CHINO, CA.
December 31, 2003 - Alorica Inc. announced that Paolo
Narciso, Executive Vice President of Global Services at Alorica,
has been selected to speak at the Reverse Logistics Conference
and Expo, to be held at the Sands Expo Convention Center in
Las Vegas, February 2-4, 2004.
The conference, sponsored
by Reverse Logistics Trends, Inc., is an opportunity for OEM/ODM
& Branded Companies to see the newest innovations and
business practices of outsource service providers.
Mr. Narciso's session,
entitled, "The Total Service Value Equation; Impacting Your
ROI," will explore the challenges of providing quality customer
service offerings and ways to reduce this costly expense.
The session will take place on Tuesday, February 3rd at 11:00
AM in Exhibit Hall A.
About Paolo Narciso
Paolo Narciso has 13 years in the customer service management
industry and is considered a leading expert in the field.
His insight and expertise come from many year's experience
and from partnering with other experts to maintain a well-rounded
view of what is truly happening in the industry.
Narciso's commitment to customer service is demonstrated in
the leadership role he plays as editor of the seminal source
for customer service trends and strategies, Customer-Centric
Standards (CCStandards.com). Narciso founded the publication
because he felt that no other trade publication dealt directly
with the real world challenges and solutions of customer service.
Mr. Narciso is a graduate of Stanford University and a former
faculty member of the University of Mary. He is a Six Sigma
Operational Black Belt and has spoken at numerous conferences
including Microsoft TechEd and DUGA.
About Alorica Inc.
Alorica Inc. is a leading customer service management firm,
supporting the entire customer lifecycle, from front-office
customer interaction to back-office fulfillment. Alorica delivers
fully integrated solutions such as contact center services,
service logistics, depot and onsite repair, in-home integration
and total eBusiness solutions. Alorica integrates and manages
these solutions with Helix 2.0, providing real-time data analysis
with worldwide accessibility. Alorica Inc. is headquartered
in Chino, Calif., and currently provides customer service
support for companies such as eMachines, Bose, Gateway, NEC/Mitsubishi
and U.S. Robotics.
For more information,
please contact us or,
if you're in the U.S., call 1-866-ALORICA (1-866-256-7422).
|
