Consumer Products and Retail 

Consumer-Retail-Services

Call Center Services that Build Customer Loyalty

In a world where consumers have so many choices, achieving sustainable customer relationships is more challenging than ever before.  For retailers, restaurants, consumer-based businesses, and B2B firms, building a passionate following means keeping people inspired and satisfied across the customer lifecycle.

As an experienced call center services provider in the Consumer Products & Retail sector, Alorica delivers a suite of cost-effective outsourcing options that help you manage your customer relationships more profitably and efficiently. Our Global Contact Management Solutions can be fully integrated, allowing you to benefit from a closed-loop, multi-channel marketing process that reduces costs and maximizes your return on customer investment.

Alorica’s Contact Management and Call Center Solutions allow you to:

  • Reduce capital expenditures and customer servicing costs by consolidating marketing and sales efforts in the call center.

  • Increase operational efficiency through implementation of best-in-class processes and use of call-avoidance, self-service and offshore call center strategies.

  • Expand customer portfolio and enhance revenue by driving cross-sell/up-sell opportunities, opening up new sales channels and leveraging targeting capabilities.

  • Enhance customer loyalty, satisfaction and retention by providing a consistently outstanding level of service and support across multiple call center channels.

  • Accelerate speed-to-market through access to top-tier technology, resources and expertise and the ability to pursue multiple projects concurrently.

  • Enhance market differentiation through customer contact management solutions that emphasize brand uniqueness and value.

  • Improve disaster recovery capabilities through reliable, state-of-the art customer data storage and recovery technologies.

  • Improve seasonal response and crisis management capabilities through call center operations that can be quickly scaled to meet increased customer demand/call volume.

At Alorica, our call center agents are focused on enhancing customer satisfaction and building brand favorability, whether we’re taking a phone order or developing a consumer outreach initiative.  By turning your basic consumer interactions into valuable lifetime relationships, Alorica helps you create Customers for Life.

Alorica’s Consumer Products & Retail clients, both past and present, include Fortune 100 and Fortune 500 consumer products manufacturers as well as Fortune 500 fast-food restaurants.

Clients 

Call Center Services / Solutions
  • Fast-Food Restaurant
  • Quick-Service Restaurant
  • Retailer
  • Online Retailer
  • Catalog and Mail-Order House
  • Printing & Imaging Manufacturer
  • Consumer Products Manufacturer
  • Inbound/Outbound Customer Care for Sales & Order Placement
  • Sales: B2C & B2B
  • Technical Support
  • New Customer Services – Enrollment & Welcome Calls
  • Product Information
  • Product Set-Up & Registration
  • Product Recall Support
  • Consumer Affairs & Problem Resolution
  • Franchise Support
  • Store Locators
  • Warranty Registration & Support Services
  • Billing & Service Inquiries
  • Credit and Collection Support
  • Appointment Setting
  • Customer Satisfaction Surveys
  • Customer Development Services
  • Outbound Marketing & Win/Back Program
  • Back-Office Support
  • Personalized Letter Fulfillment
  • Email/Chat Support
  • IVR (Integrated Voice Response)
  • CRM (Customer Relationship Management)
  • Multi-lingual Support

Learn More About Our Contact Management Solutions – Contact Alorica Today

Alorica’s flexible call center services can be tailored to fit the unique needs of your Consumer Products & Retail business. For more information on how we can help you maximize the value of your customer relationships, please contact us at 866-ALORICA (866-256-7422).