Our Services

Insurance

Call Center Services that Help You Strengthen Customer Relationships

When it comes to ensuring long-term viability, today’s insurance companies face an uphill battle.  Between changing regulations, growing costs of service and competition from banks and virtual insurers, traditional providers must explore new ways of attracting and retaining customers while keeping costs under control.

As a seasoned call center services partner in the insurance industry, Alorica delivers Global Contact Management Solutions across a wide range of products, from fully underwritten life policies to mechanical breakdown plans. Our flexible outsourcing services enable you to minimize costs and maintain regulatory compliance while delivering the sophisticated support that your consumers demand.

Alorica’s Contact Management and Call Center Solutions help you:

• Reduce capital expenditures and customer servicing costs by consolidating marketing and sales efforts in the call center.

• Increase customer loyalty, satisfaction and retention by providing a consistently outstanding level of service and support across multiple channels.
  
• Boost operational efficiency through implementation of best-in-class processes and use of call-avoidance, self-service and offshore call center strategies.

• Enhance market differentiation through customer contact management solutions that emphasize brand uniqueness and value.
  
• Expand customer portfolio and enhance revenue by driving cross-sell/up-sell opportunities, opening up new sales channels and leveraging targeting capabilities.
  
• Improve speed-to-market through access to top-tier technology, resources and expertise and the ability to pursue multiple projects concurrently.
  
• Improve disaster recovery capabilities through reliable, state-of-the art customer data storage and recovery technologies.
  
• Strengthen seasonal response and crisis management capabilities through call center operations that can be quickly scaled to meet increased customer demand/call volume.

At Alorica, our call center agents are focused on enhancing customer satisfaction and building brand favorability, whether we’re processing a claim or welcoming new customers.  By turning your basic consumer interactions into valuable lifetime relationships, Alorica helps you create Customers for Life.

Alorica’s Insurance clients, both past and present, include a leading managed healthcare service provider and a leading life insurance provider. In serving insurance companies throughout America, Alorica is committed to maintaining an operating environment that adheres rigorously to all regulatory standards.

Learn More About Our Contact Management Solutions – Contact Alorica Today

Alorica’s comprehensive call center services can be tailored to fit the individual needs of your Insurance organization.  For more information on how we can help you maximize the value of your customer relationships, please contact us at 866-ALORICA (866-256-7422).