Premier Contact Management Solutions 

Alorica’s award-winning Global Contact Management Solutions are utilized by some of the world’s most elite brands, spanning both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors and all corners of industry. Backed by a strong international presence, outstanding team and next-generation technologies, our business outsourcing solutions help you effectively manage your company’s most precious asset—its customer relationships.

Alorica’s business outsourcing solutions include:

Awards & Recognition

Awards-and-Recognition

With a long history of providing outstanding results for our teleservices clients, Alorica has been honored with numerous awards and recognition.

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Our Offshore/Nearshore Solutions

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With call center locations in the Philippines, India, and Dominican Republic, Alorica’s contact management solutions give you access to some of the most highly educated, low-cost labor pools available.

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Teleservices

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Our flexible business outsourcing solutions help you achieve and sustain long-term loyalty and build a reputation for service excellence.

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Online Services

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Our email and live chat services helps you boost your online sales and improve customer service quality.

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Back-Office Services

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From document scanning/capture and indexing to survey collection, Alorica’s business outsourcing solutions include a host of back-office services.

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Fulfillment Services

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Alorica offers a host of high-quality services to help you target, acquire, develop, and retain customers while minimizing overhead expenses.

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Technology/CRM Services

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Alorica’s contact management solutions feature leading-edge technological capabilities and applications that expand your options and optimize ROI.

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