In-Home Integration Solution

Alorica offers a fully automated in-home integration solution that provides a seamless installation, setup and concealed wiring for video and audio systems. Installation services provided include Home Theater Systems, large format TVs and LCD/Plasma displays. Alorica’s complete solution includes front and back-end customer service, product fulfillment and ASP management to provide order processing, installation scheduling, installer dispatch, inventory fulfillment, customer service tracking, inventory control and client billing. Our in-home integration solution is managed and enabled through our proprietary software, Helix by Alorica®. Helix web-based technology enables collaborative workflow processes that are accessible to anyone, anywhere, at anytime.

Network of Certified Installers

Alorica partners with nation-wide installers to provide a solid network of ASP technicians. Our installers are highly trained and certified to perform quality installations of consumer electronic products at the customer’s convenience. To insure the quality and accuracy of the installation process, installers must meet stringent qualifications and complete a series of training modules to obtain certification status.

Service Process

The complete in-home integration solution is managed through Alorica’s Contact Center, which directs every installation to meet the specific needs and satisfaction of the customer. When a customer calls with an installation request, our call center representative schedules the appointment and dispatches the order to one of our certified installers. Meanwhile, the product is shipped to the customer’s home to await installation. At the completion of the installation, the installer contacts the call center to confirm completion of the job. The customer service agent performs a quality assessment with the customer to ensure satisfaction with all work. All interactions and status are recorded and tracked by Helix to provide instant status look-up and CRM capabilities.

For more information, please contact us or, if you're in the U.S., call 1-866-ALORICA (1-866-256-7422).