Warranty Support Management

Alorica offers technical service solutions that facilitate all customers, whether they are currently covered through a manufacturer’s warranty or they do not have a current warranty. Alorica’s technical support offering can take over when the manufacturer’s warranty expires and provide the customer with continued service support.

In Warranty

To automate warranty services for faster customer care, Alorica offers customers the fastest service for returning and receiving replacement parts under warranty. The warranty period starts on the date of purchase from an authorized OEM (original equipment manufacturer) reseller. The customer’s dated sales or delivery receipt, showing the date of purchase of the product, is their proof of the purchase date. Warranty service level agreements are integrated into Alorica’s proprietary software’s CRM (customer relations management) contact center application. Customer service representatives can troubleshoot and diagnose the customer’s system and provide issue resolution at the time of the customer’s service request. If the contact center representative is unable to resolve the customer’s product issue, the service representative provides alternative solutions to the customer for in- and out-of-warranty products.

End-Warranty & Out-of-Warranty

When the manufacturer’s warranty expires or no warranty has been provided with a product, Alorica offers a service solution through Priority ONE Support.

Priority ONE Support is a leading resource for educators, computer professionals, SOHOs, families, stores, and other end-users that depend on their computers being up and running. As a one-stop technical support solution for independent home PC users or someone who simply needs help understanding PC peripherals, Priority ONE Support enables access to “how-to” step-by-step tutorials and several interactive, as well as active communication channels. Help is one click away – software downloads and troubleshooting techniques to solve any PC hardware, software, notebook, PDA, network or wireless hotspot.

Priority ONE Support offerings are unequaled in providing technical support to end-users for a wide array of wireless products, PC peripherals and consumer electronic devices – 24 x 7 x 365, anywhere, anytime. Whether in person via telephone, or online via e-mail, live chat, or while participating in a technology forum, personalized, technical support is always available at www.priorityonesupport.com.

For more information, please contact us or, if you're in the U.S., call 1-866-ALORICA (1-866-256-7422).