Reverse/Service
Logistics Management Solutions
Empowered by the velocity of the Internet, Alorica efficiently
manages a diversified network of logistics service operations
and integrates all logistics processes, within the supply
chain, into one service value proposition. Alorica delivers
global, reverse logistics service management solutions with
proven service capabilities in generating Return-On-Investment
[ROI] for clients. The key benefit of Alorica’s service
logistics solutions is lowering the  cost
of ownership and increasing service value by improving customer
satisfaction and loyalty. As the leading Worldwide Enterprise
Service Management firm, Alorica is the first that integrates
Service Logistics Management [SLM] into its business solutions.
Alorica’s breakthrough logistics service management
strategies drive superior levels of service value and performance.
Logistics Solutions
Alorica’s Logistics
Service Benefits
- Award Winning Technical Support: The key to a successful
returns management program is to prevent the return! Alorica’s
Technical Support Solutions offer your company the opportunity
to avoid the product from ever entering the reverse channel.
- Efficiency: Alorica’s Web-based Technology Information
Management system, Helix by Alorica®
[Helix], provides a Web-based infrastructure that integrates
logistics business processes and eliminates redundancies
and service gaps.
- Integration: To maximize ROI for its clients, Alorica
provides integrated logistics services to enable communication
between logistics process operations and existing enterprise
systems. By leveraging existing systems and data, Alorica
reduces each client’s total cost, while providing
them all of Alorica’s service logistics benefits.
- Improved Customer Service: Alorica provides a consistent
method of service quality that leads to greater predictability
in levels of customer satisfaction.
- Customization: Alorica is committed to helping clients
with their unique service requests. Enhancements to Helix
logistics component functionality are easily developed and
implemented.
- Visibility: All customer point of service interactions
are captured for analysis and visibility by Helix components,
and are accessible in real-time.
- Connectivity: Mission-critical information is automatically
routed to the appropriate logistician or field service technician.
Building A Solid Growth
Strategy
Alorica takes enterprise logistics ROI to the next level.
By understanding the drivers of logistics costs, components
of the value chain, and quantifying the steps to deliver service
value, Alorica builds a solid, growth strategy for its clients.
Alorica creates a service logistics model that powers its
core service value chain competencies, by identifying and
evaluating the best opportunities for sustainable profits.
Functional
Support Capabilities
- Web-based Reporting: Web-based reports
are available to track logistics processes. Data is captured
throughout the extended value chain as an audit trail.
- Collaboration: Customers can interact
with service associates through the channel of their choice.
- Closed Loop Communication: All data capture
points are shared throughout all aspects of the service
incident.
- Data Transfer Capability: Alorica can
import and export data files to and from all major applications
using industry standard formats and protocols.
- E-mail Notifications: Customers can receive
e-mail notifications for all aspects of logistics services.
- Field Service Mobility: Alorica offers
mobile, communications channels for field
service technicians to fill any customer’s service
request quickly and efficiently.
For more information, please contact
us or, if you're in the U.S., call 1-866-ALORICA (1-866-256-7422).
|
