Warranty
Support Management
Alorica offers technical service solutions that facilitate
all customers, whether they are currently covered through
a manufacturer’s warranty or they do not have a current
warranty. Alorica’s technical support offering can take
over when the manufacturer’s warranty expires and provide
the customer with continued service support.
In Warranty
To automate warranty services for faster customer care, Alorica
offers customers the fastest service for returning and receiving
replacement parts under warranty. The warranty period starts
on the date of purchase from an authorized OEM (original equipment
manufacturer) reseller. The customer’s dated sales or
delivery receipt, showing the date of purchase of the product,
is their proof of the purchase date. Warranty service level
agreements are  integrated
into Alorica’s proprietary software’s CRM (customer
relations management) contact center application. Customer
service representatives can troubleshoot and diagnose the
customer’s system and provide issue resolution at the
time of the customer’s service request. If the contact
center representative is unable to resolve the customer’s
product issue, the service representative provides alternative
solutions to the customer for in- and out-of-warranty products.
End-Warranty & Out-of-Warranty
When the manufacturer’s warranty expires or no warranty
has been provided with a product, Alorica offers a service
solution through Priority ONE Support.
Priority ONE Support is a leading resource
for educators, computer professionals, SOHOs, families, stores,
and other end-users that depend on their computers being up
and running. As a one-stop technical support solution for
independent home PC users
or someone who simply needs help understanding PC peripherals,
Priority ONE Support enables access to “how-to”
step-by-step tutorials and several interactive, as well as
active communication channels. Help is one click away –
software downloads and troubleshooting techniques to solve
any PC hardware, software, notebook, PDA, network or wireless
hotspot.
Priority ONE Support offerings are unequaled in providing
technical support to end-users for a wide array of wireless
products, PC peripherals and consumer electronic devices –
24 x 7 x 365, anywhere, anytime. Whether in person via telephone,
or online via e-mail, live chat, or while participating in
a technology forum, personalized, technical support is always
available at www.priorityonesupport.com.
For more information, please contact
us or, if you're in the U.S., call 1-866-ALORICA (1-866-256-7422).
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