During the last three years, Jamaica has emerged as the fastest-growing BPO country in the Americas. This rise didn’t happen by accident. Long-term planning by government and private-industry leaders like JAMPRO and the Business Process Industry Association of Jamaica (BPIAJ), a robust and growing class of educated youths and a rich cultural heritage built on warmth and generosity have proven to be crucial in its market expansion.
Today, Jose Urizar, Division Vice President of Operations, spoke at a JAMPRO and Nearshore Americas hosted event to explore the roadmap Jamaica has followed to emerge as a top-choice destination for BPO operators like Alorica.
Ranked as the third-largest BPO on the island, Alorica has grown four-fold in the country in just 18 months, with a workforce of nearly 3,000 locals and plans to create an additional 2,000 jobs by next year. So how have we managed to experience success in the region? Without spilling all our secrets, we’ve been able to expand in both Latin America and the Caribbean thanks to the increasing demand for work by both U.S.-based and local clients looking for a cost-effective nearshore option that offers both convenience, proximity and U.S. time zone alignment. Considered a high-growth delivery location, Jamaica and its welcoming people offer a professional and motivated workforce.
Since 1999, Alorica has differentiated itself as the premier provider in Latin America and the Caribbean, offering scalable, cost-effective nearshore and in-country solutions. Operating in 19 locations across 7 countries, our services span all channels and industries, with clients benefiting from a broad range of geographies, languages and cost options. To learn more about Alorica’s presence in Latin America, visit here.