At 100,000 employees strong, Alorica is a people-first company powered by personality. Where individuality is embraced and leveraged to create meaningful connections with people all around the world. Where no two days, no two interactions and no two challenges are ever the same. During our rapid growth over the last few years, we’ve made it a priority to have a culture rooted in the same way we create those meaningful connections, by keeping things engaging, fun, family-friendly and collaborative. Here are some examples of how we do it:
A Special Kind of Leadership – We are always striving to do more and better, including the creation of a new executive position dedicated to implementing initiatives focused on the employee experience. Tania King recently stepped into the role of Chief Employee Experience and Legal Officer, where she leads the charge to transform every phase of the employee lifecycle from recruitment to retirement and everything in between. Putting Alorica team members at the center of the workplace, King and her group will work to provide employees with the right environment and tools to improve their engagement and productivity at work.
Making Lives Better with Alorica (MLBA) – Our approach to corporate philanthropy is like none other. Through MLBA, Alorica empowers its employees to give to those in need within their own communities. With approximately 100 MLBA chapters around the world, employees have the decision-making power to choose how to make lives better through grants, fundraisers and volunteering. When local areas are hit hard by natural disasters or other crises, MLBA assists impacted employees, families and communities. Alorica provides the administrative resources required to fuel this giving program as part of its corporate social responsibility initiative, allowing its employees to share the love with the people—and in the places—that matter most to them.
Culture Champion/Culture Committee – To ensure employee engagement activities are launched and executed company-wide, each of our 140+ sites has its own Culture Champion and Culture Committee. The Culture Committee is comprised of handful of employees at all levels, where they plan on-site events, help oversee celebrations and contests, and gain VIP access to company news to then spread to the local Alorica population. Led by a Culture Champion, these insanely great individuals act as a local brand ambassador with the goal to connect with and engage employees to help maintain a positive and thriving work environment for the entire team
Game Changer – Biannually, we celebrate those individuals who are demonstrating curiosity, transparency and accountability, in the pursuit of helping Alorica become the world’s leading platform for all customer interactions. We do this through a company-wide program – Game Changer – that recognizes those employees who continually deliver insanely great customer experience while bringing Alorica’s vision, mission and promise to life. The awards are given out at three levels—site, regional and organizational.
Women’s Initiative – Launched this year, our Women’s Initiative was developed as a forum to bring together the entire Alorica community – both women and men – to enhance the company’s culture of possibilities for its current and future leaders. Taking shape in a variety of ways, the Women’s Initiative will include a speaker series, mentorship program and networking events. The objective of the program is to offer a unique opportunity for participants to develop leadership skills, share experiences and connect with one another.
Alorica Academy (LATAM Region) – The idea of founding an academy came originally from our own employees, and now the Alorica Academy is a reality! This innovative program enhances leadership development and assists our leaders with boosting their career paths for further growth within the company. This six-week program teaches our teams management skills – including coaching, communication and functional skills related to our industry and the company’s own Key Performance Indicators (KPIs). From conscious leadership and neuro-management to developing action plans and tools to ensure corporate alignment, the Academy provides coaching and teaches communication and other business fundamentals.
Interested in joining a company that’s driven by passion, performance and possibilities? Check out Alorica’s career opportunities here and submit your resume today!