Stacy Steps into Top Role to Champion Client Success
IRVINE, Calif. – (March 12, 2019) – Celebrating its 20th year in business, Alorica Inc., a global leader in customer experience solutions, is pleased to announce the promotion of Shawn Stacy to Chief Client Officer. This appointment reflects Stacy’s leadership acumen and client experience required to successfully lead Alorica in a highly-competitive marketplace. Stacy succeeds Greg Hopkins, who is retiring.
Under the direction of Chief Operating Officer Greg Haller, Stacy will oversee all client-facing initiatives. Also serving as a member of Alorica’s Executive Leadership Team, Stacy will work to improve the customer experience through operational excellence, relationship building and solutioning.
“Shawn has played an integral part in positioning Alorica for future success by serving as a strong strategic partner to our clients,” said Greg Haller, Chief Operating Officer at Alorica. “In his new role, Shawn will be instrumental in helping Alorica continue its legacy as a leader of customer experience solutions and in deepening connections with our valued clients.”
Previously, as Senior Vice President of Operations, Stacy consistently achieved balanced results and positive business outcomes for the organization and its clients. He has continuously delivered year-over-year revenue growth, increased profitability and outstanding client KPI results.
“At Alorica, it’s vital that we remain connected to our clients’ strategic direction and specific needs to properly support them in an ever-changing business landscape,” said Shawn Stacy, Chief Client Officer at Alorica. “I am energized by the infinite possibilities that lie ahead as we continue to engage our clients to help grow their business.”
Before joining Alorica nearly eight years ago, Stacy served as Chief Operations Officer at Ryla, prior to Alorica’s acquisition of the company. Additionally, Stacy held various senior leadership roles at Verizon Wireless. For more information, please read Stacy’s full bio here.
Alorica is a global leader in customer experience solutions. We are made up of more than 100,000 passionate problem solvers who make lives better through positive customer interactions—at every touchpoint—across voice, chat and social. Leveraging innovative technologies—including intelligent automation and a comprehensive analytics suite—we support the world’s most respected brands with the talent and resources necessary to create insanely great experiences. Alorica provides a host of world-class services—from customer care to financial solutions and digital services—to clients across industries of all kinds, many of whom are on the Fortune 500. Celebrating our 20th anniversary this year, Alorica contact centers and operation hubs span the globe with 130 locations in 14 countries. To learn more, visit www.Alorica.com.