Valerica Shivers, Angie Laslie and Misty Smith were early birds at the Alorica Job Fair on the second floor of the Hampton Inn & Suites Owensboro Downtown/Riverside on Wednesday. “You’ve got to be first, so they’ll remember you,” Smith said. “I got here at 9 a.m. and hung out in the parking lot for an hour and then came in.” Interviewing wasn’t scheduled to start until 11 a.m.
But Tyler Julian, Alorica’s regional director for talent acquisition, said the eight people conducting the interviews were already there. So, interviews started about 10 a.m. Julian said she had supplies for 300 people on Wednesday and 300 more on Thursday. But she thought the number of applicants might run higher than that. Interviews continue from 2 to 7 p.m. Thursday, Jan. 26. She came in from North Carolina. Others on the team came from Dominican Republic, Georgia and other places.
Alorica plans to hire 450 people this spring to start its Owensboro customer service center, Julian said. They’ll be trained in classes of 50 each starting in late February, she said. Crews for Riverfront JAM, owners of the former Area Bank Building at Third and Frederica streets, have stripped the building to its steel girders and are starting to rebuild it for Alorica.
“I’m familiar with call centers,” said Smith, who lives in Owensboro. “I want to work in one. And I’m social butterfly. I like to talk to people.” Alorica officials said last fall its employees handle phone calls, instant messaging, texting, email, video chatting and social media for a variety of clients, including some of the top brands in the world. The company doesn’t name its clients, however.
Laslie, who lives in Hancock County, said she was the first to get to the interview room. “I got to the parking lot at 9:30 a.m.,” she said. “I sat there for half an hour and then came up.” Laslie said, “I like the idea of working in a call center. We don’t have anything else like this here.” She said from reading Alorica’s website, “It looks like there’s room for advancement with the company. It’s a career, not just a job.”
“I think it’s going to be a learning experience,” said Shivers, who lives in Utica. “I like the idea of being able to help people.” She said she arrived at 10:15 a.m. Alorica officials have said they plan to hire 500 people during the first year and another 340 within three years. Company officials have said that the company has a good benefits package.
Alorica, founded in 1999, has more than 100,000 employees in 150 locations in 16 countries. Its website says its clients include more than 600 companies in the automotive, energy and utilities, financial services, government services, health care and insurance, media and communications, retail and e-commerce, technology and travel and hospitality industries — including some of the top brands in each field.