Irvine, CA (May 11, 2015)
Alorica, a worldwide leading provider of customer management outsourcing solutions, today announced it is working with Salesforce to deliver one of the industry’s most advanced customer experience solutions, based on the Salesforce Customer Success Platform. Aligning with the world’s #1 CRM company empowers Alorica to take customer service management for its clients to a new level.
As consumers become savvier, businesses must find ways to stay a step ahead of evolving customer needs. By integrating Salesforce software with other customer support technologies, Alorica is able to provide customer service representatives (CSRs) with complete customer data at their fingertips. This enables more agile and targeted customer service, strengthening the relationship between Alorica, its clients and their customers
“Partnering with Salesforce is a strategic relationship for Alorica, as both companies share a deep commitment to delivering an excellent customer experience through innovative solutions,” said Jim Radzicki, CIO at Alorica. “As a global business process outsourcing company that helps enterprises differentiate themselves from competition by building outstanding customer relationships, we’re excited to start delivering even more value to our clients, and their end users, immediately.”
Alorica has invested more than 15 years in building out its technology-enabled customer experience solution. To ensure its customers have access to the industry’s best technology advancements, Alorica also strategically partners with industry’s leading innovators that complement its existing services and solutions.
“Alorica’s mission to deliver outstanding customer support makes the company a natural fit within our network of world-class partners,” said Larry Robinson, senior vice president, product management at Salesforce. “We’re eager to cultivate and amplify joint opportunities with Alorica.”
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