Everest Group consulting and research firm has recognized Alorica as a Leader and Star Performer. The firm’s designation is detailed in their 2017 Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment.
“Alorica made significant gains in both delivery footprint and industry breadth through its acquisition of EGS in 2016. It’s significant move further forward into the Leaders quadrant is directly related to these expanded capabilities. Alorica is currently a Top 3 player in the large US market,” offered Katrina Menzigian, Vice president, Customer Experience Services (CXS) research.
Here are just a few of the key takeaways from Everest Group’s report:
- “Buyers commend the flexibility, pricing, and consistent delivery of Alorica.”
- “The recent acquisition expanded its delivery footprint in North America, the Philippines and Latin America region and enables it to provide buyers with a balanced-shoring mix.”
- “It has strengthened its capabilities in analytics, value-added services, and non-voice channels, to drive growth in the next generation of CCO services.”
- “It has invested in developing industry-specific expertise by launching dedicated healthcare innovation hubs.”
This is the second consecutive year Alorica has earned the Leader designation. For a summary of Everest Group’s analysis of Alorica, please click here.