Follow-the-sun strategies. Diversified language flexibility. Massive global reach and scale. Multinational brands are partnering with Alorica for these and other benefits. What about your brand?
Well, this week we opened a 49,000-square-foot site in the TEDA Zone of Tianjin, China, our second site in the country, providing technical support in Mandarin. And in January 2018, we’ll be opening a 55,000-square-foot in Sendai City, our first in Japan, which will house 200 technology experts fluent in Japanese. The addition of these two sites means Alorica is engaging more customers, in more places, and in more languages, in-country and around the world than ever before.
In addition to our amazing people creating world class customer experiences in China, Japan and around the world, we’re also changing the game in the world of data analytics and CX intelligence. Alorica can now share with clients — in real time — what most of their customers think, feel, want and need.
How are we doing that you ask?
Our enhanced data analytics and CX intelligence platform analyses the recordings of incoming client calls on a massive scale, quickly discovering emerging customer topics, detecting the root causes of complaints, measuring satisfaction and tracking agent performance.
These are exciting times at Alorica! To learn more about our vast global network of customer engagement centers, please visit our website here.
Pictured above: Alorica’s Global Chief Commercial Officer Chris Crowley and our team in Tianjin, China.