Alorica Featured on Best of Global Outsourcing 100 List for Fifth Consecutive Year
International Association of Outsourcing Professionals (IAOP) Recognizes Alorica as One of the World’s Best Outsourcing Service Providers in Annual Listing
IRVINE, Calif. – (Feb. 25, 2019) – Celebrating its 20th year in business, Alorica Inc., a global leader in customer experience solutions, today announced it has secured a coveted spot for the fifth year on IAOP’s 2019 Best of The Global Outsourcing 100 (GO100). This list recognizes the world’s best outsourcing service providers and advisors from across all industries, areas of specialization and sizes.
“It’s an exciting time to be working in this industry, particularly at Alorica. With the outsourcing business constantly being transformed through the integration of technology, we are acting on our curiosity, creating innovative and adaptable capabilities to evolve and grow with our clients as their customers’ needs change,” said Greg Haller, Chief Operating Officer at Alorica. “Thank you to IAOP for this recognition on the GO100. It’s a validation of our commitment to our clients, employees and culture to make lives better, one interaction at a time.”
Featuring companies that have led the development of the outsourcing industry, the Best of GO100’s results were centered upon an evaluation of The Global Outsourcing 100 program. The GO100 list is based on applications received, and judging is then based on a rigorous scoring methodology; this includes a review by an independent panel of IAOP customer members, with extensive experience selecting outsourcing service providers and advisors for their organizations.
“Companies, today, are facing a competitive and continuously changing business landscape; for that reason, the Global Outsourcing 100 and World’s Best Advisors lists are what organizations in our industry aspire to as these awards are a testament to those companies that have raised the bar,” said IAOP CEO, Debi Hamill. “I am proud to acknowledge the role of these leading organizations on IAOP’s 2019 Best of The Global Outsourcing 100 for continually being recognized on these prestigious lists.”
For companies who turn to IAOP to guide their outsourcing strategy, Alorica’s regular inclusion on the GO100 list reflects our high-quality capabilities and 20-year legacy of retaining the finest, highly-skilled customer experience experts around the world. To discuss business goals and how our personalized solutions can positively affect customer loyalty, satisfaction and your bottom line, visit our website or email [email protected].
About Alorica
Alorica is a global leader in customer experience solutions. We are made up of more than 100,000 passionate problem solvers who make lives better through positive customer interactions—at every touchpoint—across
voice, chat and social. Leveraging innovative technologies—including intelligent automation and a comprehensive analytics suite—we support the world’s most respected brands with the talent and resources necessary to create insanely great experiences. Alorica
provides a host of world-class services—from customer care to financial solutions and digital services—to clients across industries of all kinds, many of whom are on the Fortune 500. Celebrating our 20th anniversary this
year, Alorica contact centers and operation hubs span the globe with 130 locations in 15 countries. To learn more, visit www.Alorica.com.
About IAOP
IAOP is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification,
and excellence to improve business service models and outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting
through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organization
to our growing global community and to the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit www.IAOP.org.