Over the last three years, we’ve grown our financial solutions business organically and through acquisitions. Our curiosity throughout this growth period has uncovered how our customers rely on our expertise in credit and collections support because of our deep understanding of the issues, the importance of consumer satisfaction and the ins and outs of their businesses. Because of these findings, we’ve strategically invested in attracting top talent, expanded our global delivery system, and integrated Alorica’s advanced data analytics and CX intelligence capabilities to deliver best-in-class financial solutions.
We knew we needed a financial care expert who would be able to execute the company’s strategic plans to increase awareness in the marketplace and emphasize the large role Alorica plays in this industry. The answer to our search has ended with the appointment of Jay King as president of Alorica Financial Solutions. In his role, Jay will lead global strategies that drive client satisfaction, revenue growth and the expansion of Alorica’s financial care, risk control, and receivables management products.
A seasoned and well-respected industry leader, Jay has served in a variety of leadership roles throughout his career, most recently president of North America operations for Expert Global Solutions (EGS). Prior to that, Jay served as senior vice president of outsource operations for NCO Financial Systems, and he co-founded Total Outsource Systems, which specialized in credit and collections support services such as: credit extension, fraud prevention, first-party collections and customer engagement solutions. For more information on Jay, read his bio here.