Fifth Contact Center in City Opens in Response to Ongoing Need for Customer Experience Solutions at World Technology Center
GUATEMALA CITY – (Oct. 24, 2018) – Alorica Inc., one of the world’s largest customer service providers, today announced the addition of its fifth site in Guatemala City. This strategic expansion accommodates growing demand for business process outsourcing (BPO) services in Latin America and the Caribbean. Located at the World Technology Center (WTC), this contact center will accommodate existing employees and future business, housing 2,000 employees by end of the year.
Boasting 82,667 square-feet, the site offers Alorica employees an array of amenities, including a pharmacy, barber shop, convenience store and health clinic; it’s also close to public transportation and a variety of restaurants. Eligible employees at Alorica can take advantage of competitive benefits, including the on-site clinic, free medical insurance, tuition discounts, incentives, bonuses and night transportation service. Moreover, as a company, we strive to exceed employee expectations in terms of career advancement. This is accomplished in an assortment of ways, including investing in education and training programs, such as Alorica Academy—a six-week program available to company leaders that combines managerial skills with industry-related tasks, a perfect alignment with Alorica’s Key Performance Indicators (KPI).
“This modern call center is ideal to serve a wide range of clients and is a clear demonstration of the great success and fast-paced growth we continue to experience in the region,” said Miro Batista, President of Latin America and the Caribbean at Alorica. “We applaud the government’s efforts in supporting our business and we’re pleased to be able to invest in the country by hiring Guatemalans with great potential and experience in the industry.”
Alorica is an established BPO player in Guatemala with more than 5,000 employees at its call centers. Clients serviced out of the country include global brands from the Fortune 500 list that span an array of industries, such as retail, communications, energy, media, among others.
Touting more than 17 years of experience in the region, Alorica Latin America and the Caribbean is led by Miro Batista —an industry veteran who not only has a deep understanding of the region’s BPO landscape, but was also named 2018 Nearshore Executive of the Year at the Nexus Illuminate Awards. Supporting Miro is Jose Urizar, Division Vice President of Operations for Guatemala, Honduras and Dominican Republic, who has been an integral part of the leadership team since 2014.
Those interested in applying for positions at our Guatemala City sites can visit www.AloricaLATAM.com — our online recruitment site. Additionally, to learn more about our cost-effective and multilingual nearshore capabilities, please visit our website here.
Alorica is the world’s largest provider of customer experiences to North American consumers. We are made up of more than 100,000 passionate problem solvers who make lives better through positive customer interactions—at every touchpoint—across voice, chat and social. Leveraging innovative technologies—including intelligent automation and a comprehensive analytics suite—we support the world’s most respected brands with the talent and resources necessary to create insanely great experiences. Alorica provides a host of world-class services—from customer care to financial solutions and digital services—to clients across industries of all kinds, many of whom are on the Fortune 500. Founded nearly 20 years ago, Alorica contact centers and operation hubs span the globe with 130 locations in 14 countries. To learn more, visit www.Alorica.com.