CRM magazine, the leading publication of the customer relationship management industry, recently announced the winners of its 15th annual CRM Service Awards. As part of the awards, which honors the top vendors across nine customer service technology segments, Alorica was recognized as a “Leader”. Recipients of the CRM Customer Service Leader awards are selected through an extensive process and proprietary rating formula. The editors survey leading industry analysts and consultants for their impressions of the vendors’ offerings, company direction, customer satisfaction and overall cost. Company financial data is also factored into overall scores.
In the “Contact Center Outsourcing” category, Alorica returned to the leaderboard this year with solid scores in cost (3.8) and customer satisfaction (3.5). Curating more than 600 million customer interactions per year, with more than 100,000 employees in approximately 140 locations across 16 countries, analysts expect an even stronger response to Alorica in the future. In fact, Senior Analyst at Forrester Research, Ian Jacobs, said “As nearshore becomes even more interesting to brands, Alorica’s name is increasingly coming up.”
To check out the full list of award winners, click here. To find out more about Alorica’s nearshore capabilities including its 20 years of experience and presence in 9 countries throughout Latin America, click here.