Alorica was recognized as a Leader by Everest Group in the 2017 Peak Matrix™ for Contact Center Outsourcing (CCO) in the healthcare sector.
The PEAK Matrix categorizes healthcare CCO service providers by Leaders, Major Contenders, and Aspirants. This report analyzed the CCO market competitors in the following areas:
- Market overview and buyer adoption trends
- Service provider landscape
- Key insights on the PEAK Matrix™ dimensions