Alorica was recognized as a Leader by Everest Group in the 2017 Peak Matrix™ for Contact Center Outsourcing (CCO) in the healthcare sector.
The PEAK Matrix™ categorizes healthcare CCO service providers by Leaders, Major Contenders, and Aspirants. This report analyzed the CCO market competitors in the following areas:
- Market overview and buyer adoption trends
- Service provider landscape
- Key insights on the PEAK Matrix™ dimensions