Ponte Vedra, FL (April 13, 2015)
Alorica, a worldwide leading provider of customer management outsourcing solutions, today announced that its Vice President of IT and Client Solutions, Aaron Seabaugh, will facilitate a session at the 11th annual Customer Contact 2015, East: A Frost & Sullivan Executive MindXchange on April 12 – 15. Alorica is a Strategic Partner at the annual event, which is focused on customer strategy and engagement.
“Investing in a customer experience strategy can improve profits, reduce costs and help retain and grow your customer base, However, measuring the direct financial benefits of this type of initiative can be challenging,” said Seabaugh. “My session at Customer Contact will provide attendees with guidance on exactly how to build a business case for customer experience investments.”
In his session, Seabaugh will educate attendees on how to build an ROI model for customer experience investments. His interactive session will explore the ins-and-outs of building a financial business case to support IT investment, how to align IT spend with business needs, how to gain organizational support and most importantly, how to secure funding for strategic customer service investments. Other key takeaways from the session will include:
- Tips on ensuring alignment with corporate objectives, gaining buy-in and support for your strategy and proposed investment
- Best practices on how to approach business case development -quantifiable financial impacts, soft benefits
- Insight on different pricing models and structures, and how they can affect your business justification
- Guide to approaches to big money investments in technology -all at once? In stages? Timelines?
What: Building an ROI Model for Customer Experience Investments
Where: Sawgrass Marriott Golf Resort & Spa, Ponte Vedra Beach, FL; Zone 5
When: Monday, April 13 at 2:05pm ET
Who: Aaron Seabaugh, Vice President of IT and Client Solutions, Alorica
For more information on Frost & Sullivan Customer Contact,East, please visit:ww2.frost.com/event/calendar/11th-annual-customer-contact-2015-east/