Lake Buena Vista, FL – February 16, 2016 – Alorica, a worldwide leading provider of customer management outsourcing solutions, today announced that it has been selected by the International Association of Outsourcing Providers® (IAOP®) in the Leader category of its 2016 Global Outsourcing 100® list for the second consecutive year.
“Choosing the right partners is more important than ever. Companies that outsource, not only in the traditional sense but also through the wide array of the ever-changing collaborative business models, are scrutinizing their providers very closely,” said Debi Hamill, IAOP CEO. “The GO100 is the definitive guide to help companies research and compare service providers with whom they are considering relationships.”
In addition to the prestigious GO100 recognition, Alorica will present at IAOP’s annual global gathering, The Outsourcing World Summit® (OWS), on February 16, 2016 at Disney’s Yacht & Beach Club Resort & Conference Center in Lake Buena Vista, Florida. The joint speaking session with La Quinta Inns & Suites, entitled “Establishing your contact center’s new normal” will analyze how to select the right outsourcing partner, overcome the fear of transforming the customer experience, and how to architect an engaging customer experience. Additional details include:
Speakers: Chris Crowley, chief client officer, Alorica and Alise Deeb, senior vice president, revenue operations, La Quinta Inns & Suites
Date: February 16, 2016
Time: 11:30-12:15 ET
The topic of excellence in customer service is one that both Alorica and La Quinta know well. Last year, after a thorough evaluation process, La Quinta selected Alorica to work with them on outsourcing services. The dynamic duo is now consistently exceeding guest expectations by providing outstanding customer care through chat, email and phone support.
To learn more about Alorica, please visit http://www.alorica.com.
IAOP is the go-to association leading the way to improve outsourcing outcomes by bringing together customers, providers and advisors in a collaborative, knowledge-based environment that promotes professional development, recognition, certification and excellence. With over 120,000 members and affiliates worldwide, IAOP is not only on top of the latest trends but in front of them. Through its expansive global chapter network, premier training and certification programs, knowledge center, member community and more, IAOP helps members learn, grow and succeed. For more information and how you can become involved, visit: www.IAOP.org.
About The Global Outsourcing 100
The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today’s leaders but tomorrow’s rising stars.
Alorica is a worldwide leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, to customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica’s award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, Calif. with more than 48,000 employees in 73 locations, Alorica offers the proven industry experience and know-how to provide a total customer management solution. For more information, please visit www.alorica.com.
Trish DaCosta, LEWIS