(MAKATI City, Philippines, 13 March 2017) — Less than a year since its acquisition of a competitor, Alorica, the largest provider of customer experience solutions to the U.S. market, is hiring enthusiastic Filipinos to serve its fast growing client base, and internal global support requirements. The announcement of these new, incremental positions came during the company’s inauguration of its newest site in Makati City, dubbed The Alorica Center. The state-of-the-art commercial office space features inspiring work spaces for the company’s growing workforce in the Philippines, which now totals more than 35,000 team members. Headquartered in Irvine, California, Alorica is expanding its workforce, which is located in 150 locations on five continents in 16 countries.
“After acquiring a competitor and integrating them into their business, most companies don’t experience immediate growth,” said Bong Borja, Asia Region President for Alorica. “That’s not our case. Alorica has been earning more business from our clients, and adding new clients. To meet the increased demand for our customer engagement experts, we need to expand here,” said Bong. He also explained Alorica’s philosophy on fostering careers, as evidenced by the fact that seventy percent of the company’s supervisors, managers, directors and vice presidents began their careers with Alorica in customer engagement roles like the ones they announced today. “As a people-centric business, we invest heavily in training every team member and developing the future leaders of our business right here in the Philippines.”
Just as important, Alorica is also focusing on its people by fostering a happy workplace and a culture of engagement, innovation and respect. It is particularly attuned to the evolving demographic landscape and its rapidly growing employee base of Millennials. To address the needs and expectations of the evolving workforce, the company built The Alorica Center with open and collaborative workspaces. Alorica recognizes its employees’ value and that the quality of their lives matter. “We’re addressing that, in part,” said Bong, “by providing inspiring workplace, modern furnishings, advanced technology platforms, community gathering spaces and fun and comfortable facilities with many amenities.”
For example, the twelve-story Alorica Center in Makati City features modernized staff workspaces, applicant and employee lounges, collaboration areas, training rooms, interview and conference rooms, and recreational spaces such as a fitness gym, a spacious cafeteria with various food options, full-service clinic, huddle areas, sleeping quarters and parking. Expansive glass walls and perimeter open spaces bring ample natural light, afford beautiful city views, and encourage socialization.
The Alorica Center is a 58,000-square-foot property leased in collaboration with prime real estate property developer Majalco Inc. and top real estate brokerage firm Leechiu Property Consultants, Inc. Alorica now operates 12 customer engagement centers in the Philippines capital Metro Manila and five sites in the equally progressive cities of Clark, Lipa, Cebu, Laoag and Davao.
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At Alorica, we only do one thing — we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world-class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 150 locations across 16 countries around the globe.