Alorica is the second largest BPO in the Philippines with 38,500 employees in 17 sites strategically located across metro Manila and provincial regions. As one of the most fastest-growing industries in the region (and in the world), we’ve made it a priority to go beyond meeting our employees’ expectations when it comes to their career at Alorica, and it all begins with training.
During World Human Resources Development (HRD) Congress last month, Vinay Sharma, SVP of Asia Operations was recognized as a Top 100 Global Training and Development Minds. An autonomous panel researches the recipients for up to a year before granting the prestigious award. Like every great leader, Vinay attributes his success to his team, which includes members Irene Tan, Ira Jean Paula Renes, Christofferson Edurise, Amrita Batra, Gillaine Pineda, Alex Alcontin, and Abigail Panglinan-Aquino, Sr. Since he joined the organization in 2017, Vinay and his team have revamped the entire onboarding process in which retention rates have improved by 22 percent.
Vinay and his team are continuing to look for ways to further improve the employee experience through automation, digitalization and artificial intelligence. “’With today’s millennial generation, we need to focus on bite-sized learning and simplifying processes,” he explains. “It’s all an effort to deliver great value for our customers.”
Interested in joining a company that’s driven by passion, performance and possibilities? Check out Alorica’s career opportunities here and submit your resume today!