Global Leader of All Customer Interactions Receives Distinctions for Size and Growth, Customer References, Innovation and Corporate Social Responsibility
IRVINE, Calif. – (April 26, 2018) – On the heels of earning a spot in the Leaders category of the 2018 Global Outsourcing 100 list for the fourth consecutive year, Alorica Inc., the world’s leading platform for all customer interactions, is pleased to announce it has earned an additional four distinctions by the International Association of Outsourcing Professionals (IAOP) judging panel.
Recognized as an international leader by the IAOP organization, highlights of Alorica’s distinguished judging category honors include:
- Size and Growth as measured by revenue, employees, and global presence
- Customer References as demonstrated through value being created for the company’s top customers
- Programs for Innovation as demonstrated through specific programs and resulting outcomes that produce new forms of value for customers
- Corporate Social Responsibility (CSR) as shown through corporate programs and outcomes that address such topics as community involvement and development, labor practices, human rights, fair operating practices, environmental impacts, consumer issues, and organizational governance
“Securing these four distinctions in addition to being named a leader in the 2018 Global Outsourcing 100 list reaffirms our tenacity and commitment when it comes to delivering on the promise to our clients, ,” said Andy Lee, Chairman and CEO of Alorica. “It’s the Alorica way to stay curious, which allows us to offer innovative services and solutions in the pursuit of making lives better, one interaction at a time.”
The Global Outsourcing 100is an annual ranking by IAOP of the world’s best outsourcing service providers and serves as an essential reference for companies seeking new and expanded relationships with the best suppliers. Being featured in The Global Outsourcing 100 list is a matter of pride for outsourcing companies, as it helps prospective buyers shortlist preferred vendors on the basis of an independent, objective assessment. The judging was based on a rigorous scoring methodology that includes a review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers for their organizations.
“The Global Outsourcing 100 list showcases the best of the best in the outsourcing industry,” said IAOP CEO, Debi Hamill. “We are honored to recognize Alorica for being among the highest rated companies in size and growth, customer references, programs for innovation, and corporate social responsibility.”
As the largest customer service provider in the U.S. as well as the third largest in the world, Alorica provides a powerful advantage for clients, in the pursuit to deliver insanely great customer experiences. Please visit our website here to learn how we can streamline operations, drive innovation and enhance your ROI.
IAOP is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organization development, recognition, certification, and excellence to improve business service models and outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organization to our growing global community and to the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit www.IAOP.org.
About Alorica Inc.
At Alorica, we only do one thing — we make lives better. How? As the world’s leading platform for all customer interactions, we create insanely great experience for customers fueled by innovative technology, advanced data analytics, and CX intelligence. Utilizing insights from more than 600 million consumer interactions curated annually, Alorica is a systems integrator of choice to 25 of the Fortune 50 healthcare companies, six of the 10 largest financial institutions, four of the five largest telecommunications companies, and five of the largest retail companies. We call the OC home, headquartered in Irvine, Calif., with more than 100,000 employees in approximately 140 locations across 16 countries and 12 time zones around the globe.