Irvine, Calif (February 26, 2015)
Alorica, a worldwide leading provider of customer management outsourcing solutions, today announced that it has been named in the Gartner Magic Quadrant for Customer Management (CM) Contact Center Business Process Outsourcing (BPO) by TJ Singh and Brian Manusama.
Gartner has again recognized Alorica as a Visionary for its strong client and employee relationships, as well as its leadership vision and execution capabilities. Alorica clients cited highly trained staff, flexibility, industry knowledge, consistent service delivery across sites and openness to change as the company’s key strengths. The growth of Alorica’s multichannel, social CRM and digital marketing offerings to meet increasing client demands were additional supporting factors in its Magic Quadrant placement.
“Being recognized by Gartner as a Visionary in the CM Contact Center BPO space for three consecutive years validates our strong market position and underscores our strategic vision to grow Alorica to become the number one BPO provider in our addressable markets,” said Andy Lee, CEO, Alorica.
For this Magic Quadrant, Gartner evaluated service providers on their CM Contact Center BPO capabilities, specific to the management of their own employees who deliver those services. Positioning as Visionary in the Magic Quadrant is reserved for companies that have a strong vision and the ability to execute well against this vision.