During next week’s 14th Annual Customer Contact East, a Frost & Sullivan Executive MindXchange event, Alorica’s Global Head of Client Advocacy Ashish Bisaria will lead an interactive best practice breakout session on Robotic Process Automation (RPA).
“Contact centers will always be about people interacting with people, but even when employees receive great training and work their hardest, humans on a good day can only be Two Sigma accurate,” said Ashish Bisaria, Global Head of Client Advocacy, Alorica. “At Alorica, we’ve learned that by combining predictable ingredients – data, systems and processes – a well-trained customer engagement expert and a process can be helped by technology like RPA to remove manual steps and opportunities for mistakes and elevate the conversation between individual human beings.”
The buzz in the industry is about automation. People want it, but don’t know how to go about it. In this interactive session, attendees will gain best practices in RPA, including:
- How to create an automation mindset with the company
- Best practices for designing a roadmap for automation
- Insight on how success is measured
- Tips and tricks for avoiding the common mistakes executives make while going on the automation journey
What: Robotic Process Automation Lessons Learned
Where: JW Marriott Marco Island Beach Resort
When: Tuesday, April 10 at 3:40 p.m. ET
Who: Ashish Bisaria, Global Head of Client Advocacy, Alorica
In this era of fast-evolving customer expectations, Alorica’s commitment to being more curious and looking for answers beyond the obvious for our clients has led us to the development of the Client Advocacy group. Led by Ashish Bisaria, the Client Advocacy group is 100 percent dedicated to helping clients navigate their digital transformations and fully leverage Alorica’s interaction platform to meet their specific business needs and goals.
Enabled by intelligent automation systems, Alorica is empowering its employees with technology to reduce errors, inefficiencies and costs by using tools such as RPA. Please visit our website here to learn more about us.