For companies that desire to globalize their business while remaining cost-competitive, Latin America is a prime choice, specifically Jamaica, which is considered the No. 1 BPO location in the Caribbean. To support this bustling business, for the first time ever, the Business Process Industry Association of Jamaica (BPIAJ) created Outsource2Jamaica Symposium & Expo, to showcase the outsourcing – Business Process Outsourcing/Contact Centre, Information Technology Enabling Services (ITeS) & Knowledge Process Outsourcing (KPO)—market in Jamaica.
As a leader in the region, Alorica’s President of Latin America, Miro Batista, will be participating in a panel discussion on “Operating in Jamaica’s Outsourcing Sector.” Miro will share his thoughts on the overall BPO sector; its business climate, government-sector relations, and industry challenges. The interactive session will focus on the panelist sharing their experiences with the audience on how they’ve found operating in Jamaica to date, the changing priorities of the industry and needs of investors that cannot be overlooked; thus facilitating and enabling future growth and development in the industry.
What: Operating in Jamaica’s Outsourcing Sector
Where: Montego Bay Convention Center
When: Thursday, April 12 at 3:45 p.m.
Who: Miro Batista, President, Latin America, Alorica
Appointed as Alorica’s President of Latin America since 2012, Miro Batista is responsible for all operations in the region, including Alorica’s Portmore and Kingston sites, where he plays a pivotal role in the continued double-digit growth expansion of Alorica’s Latin America footprint.
Since 1999, Alorica has differentiated itself as the premier provider in Latin America, offering scalable, cost-effective nearshore and in-country solutions. Operating in 20 locations across 9 countries, our services span all channels and industries, with clients benefiting from a broad range of geographies, languages and cost options. To learn more about Alorica’s presence in Latin America, visit here.