Largest US Customer Service Provider Recognized as a Minority-Owned Business Leader
IRVINE, Calif. – May 7, 2018 – Alorica Inc., the world’s leading platform for all customer interactions, announced today it has been named the winner of a Bronze Stevie® Award in the Minority-Owned Business category for The 16th Annual American Business Awards®, which are open to all US-based companies—public, private, for-profit and non-profit.
“As a minority-owned business, we strongly believe that embracing a diverse workforce not only enhances Alorica’s workplace culture but is key to our success as a global company. We saw this success in a variety of ways last year through our technological transformation initiatives and tremendous growth, which led us to take our business strategy to the next level,” said Andy Lee, Chairman and CEO of Alorica. “We are pleased to be recognized in a category that shows our commitment to embracing differences and fostering inclusiveness, which results in our employees delivering insanely great customer experiences.”
Alorica received this award as a minority-owned business with outstanding achievements in 2017. The company deployed a variety of technology solutions across the enterprise. Among the many were robots that automated repetitive order fulfillment and billing tasks, freeing up employees to focus on more complex assignments for clients. Others included chatbots that streamlined the recruiting process to facilitate faster staffing ramps. Another technology solution involved using artificial intelligence to improve customer satisfaction by matching specific incoming callers to engagement experts with the most appropriate background and skill set to solve their issues. However, one of the most innovative solutions Alorica launched was the company’s robust analytics platform. The existing data analytics and CX intelligence capabilities were enhanced with advanced speech analytics tools. This game-changing technology better positions Fortune 500 brands to improve their consumer experience voice channel by solving customer problems faster on the first call.
Increased client demand for these, as well as Alorica’s other innovative solutions, helped fuel the company’s 2017 growth, as did an increased client reliance on the company’s global talent pool of more than 100,000 customer experience experts. With the addition of new clients and organic business growth, Alorica expanded its delivery network, opening nine new locations around the world (Guatemala City, Guatemala; Jackson, Mississippi; Kingston, Jamaica; Lake Mary, Florida; Las Vegas, Nevada; Makati City, Philippines; Owensboro, Kentucky; Santo Domingo, Dominican Republic; and Tianjin, China).
More than 200 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
“The nominations submitted for the 2018 American Business Awards were outstanding. The competition was intense, and those recognized as Stevie Award winners should be immensely proud of this accomplishment,” said Michael Gallagher, president and founder of the Stevie Awards.
Nicknamed the Stevies for the Greek word meaning “crowned,” the awards will be presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York on Monday, June 11. Tickets are now on sale.
Details about The American Business Awards and the list of 2018 Stevie winners are available at www.StevieAwards.com/ABA.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
At Alorica, we only do one thing — we make lives better. How? As the world’s leading platform for all customer interactions, we create insanely great experience for customers fueled by innovative technology, advanced data analytics, and CX intelligence. Utilizing insights from more than 600 million consumer interactions curated annually, Alorica is a systems integrator of choice to 25 of the Fortune 50 healthcare companies, six of the 10 largest financial institutions, four of the five largest telecommunications companies, and five of the largest retail companies. We call the OC home, headquartered in Irvine, Calif., with more than 100,000 employees in approximately 140 locations across 16 countries and 12 time zones around the globe.