Alorica Inc., a California-based customer service company, will announce plans to create 830 jobs in Owensboro at a news conference at 1:30 p.m. Wednesday at the Owensboro Convention Center. “Owensboro has hit a home run in economic development,” Mayor Ron Payne said Monday. “That’s the most jobs created in Owensboro at one time as far back as I can remember.” He said, “We’ve been working on this for a long time.”
“We’re very excited,” Madison Silvert, president of Greater Owensboro Economic Development Corp., said of the pending announcement. “I can’t wait for them to be able to share all the details. We’ve been working on this for months.” Daviess Judge-Executive Al Mattingly said, “I can tell you they intend to access county economic development funds.” Daviess Fiscal Court maintains a $1 million grant fund to support economic development projects, with recommendations for grants coming from a board appointed by Fiscal Court.
“This will be great, not only for Owensboro, but the region,” Mattingly said. “In particular, it will make that TIF (the proposed downtown tax increment financing district) go. And it is always a feather in your cap to bring in an international company.”Information on wages and benefits will be announced Wednesday, officials said. The jobs will be in the BB&T Building at 230 Frederica St., with people working several shifts.
Alorica’s website says the company, founded in 1999, has more than 92,000 employees in 150 locations in 16 countries. Six thousand employees work from home, the site says. Alorica says it offers “a full range of solutions including call center services, reverse logistics, warranty and repair, returns management, field service and parts management.” The Irvine, California, company says it handles those services for more than 600 companies in the automotive, energy and utilities, financial services, government services, health care and insurance, media and communications, retail and e-commerce, technology and travel and hospitality industries. In June, Alorica acquired Expert Global Solutions to form a new global customer service. In 2015, the two companies reported approximately $2.3 billion in revenue.