The American company “Alorica” Altia has been installed and initially will create 600 jobs.
Editorial La Prensa – San Pedro Sula, Honduras (June 24, 2014)
The advantages of schedules with respect to United States, bilingual supply and infrastructure with San Pedro Sula, as Altia industrial park, continue to attract call centers companies.
The American company Alorica, which will initially create about 600 jobs has already installed in Altia. In addition companies already operating in the city as Allied Global, Startek, Stream and others continue to expand and generating hundreds of employment opportunities a month.
The regional Secretary of labor maintaining availability of thousand 500 people working in that industry. Ten companies are permanently applying bilingual staff to serve their customers through phone calls.
It is estimated that this sector already employs in the North some 20 thousand people, especially college students, being after the maquila sector that grows more.
“The positive is that the companies that have already been operating have filled their needs, but will always need personnel because they are growing, and there are new companies that are coming,” said Bessy Lara, regional director of work in this city. From San Pedro Sula will cater to North American customers and competing against centres of services installed in Asia and United States.
One of the companies that has grown enough in San Pedro Sula and that it had to expand Valley galleries of Altia is Allied Global.
From 2011 to date has managed to duplicate the workforce, already counting with more than 1,700 employees. This company serves businesses of telephony, transportation, packages and hotel services for customers in the United States, Mexico and some Central American countries.
Gisselle Rami, Coordinator of the company market, reported still focused in the recruitment of bilingual staff in the customer service area and in the area of Spanish for technical support. One of the great advantages that the city so that industry can grow is its bilingual offerings and its advantage of schedules.
“The cultural affinity with the United States represents an enormous advantage, that must be added the compatibility of timetables with North America and the region, as well as the large number of candidates that handle English.” In order to have that sustained growth the company has implemented the English Academy.
The same company Startek is developing a program to train students from schools and public schools so that when the young graduates already have an employment opportunity. This company employs more than 300 people and has already announced that it will open a new plant in Tegucigalpa.
Partnerships with Government
With the Government program chamba live better is by inserting more young people or people who have mastery of English to that industry.
Program managers keep close relationship with different companies operating in the North. As an incentive to promote job creation and investment, the Government is offering this program to create permanent seats.
They are currently in the process of hiring dozens of youths to Alorica. Alexander Leiva, Assistant Coordinator of employment per hour in the North, reported expected through the program ‘ Yes we can’, the Institute for vocational training (Infop), enabling some 1,500 young people to join this sector.
Although there are enough bilingual staff in San Pedro Sula, said that most are class upper middle that are focused on study and work.
“The lower middle class is where the program is focused ‘ Yes we can’, because that requires work to go forward.” “Towards that are current programs, the Infop intends to train about 1,500 young people”, said Leiva.
Official encouraged young people to prepare and apply to a place of work in this sector that is competitive.
“Call centers are going to continue coming. “We have an advantage over the rest of Central America and it is that our English not confuses the American, is understandable”, said Leiva.
The young people who dominate the English should take your resume to the Ministry of labour in the barrio El Centro, 4 and 5 avenues, 2 Street, or register through the web page empleate.gob.hn.
“The level of English that is very good”
The US company Alorica will begin operations in San Pedro Sula serving U.S. customers of the telecommunications sector in the next few days. Mark Montgomey, director for Honduras, said that San Pedro Sula has many advantages for this industry.
What motivated them reach San Pedro Sula?
First of all by the facilities that Altia Business Park has given to the company, the level of English to be handled because the student population in the schools is very good and that allow the fluidity of communication on both sides, both which tries to communicate and understand it.
Where is the company and what they do?
He is established in Irvine, Calif., there is our base. Today we celebrate our 15th anniversary, we are focused on service and sales for clients dedicated to telecommunications.
Customers who serve where they are?
Most are from the United States.
How many jobs will the company generate?
Initially we hope to provide 600 jobs, for each project to be integrated into the company hope to create 300 places, estimate to open four projects. We want to focus not only on providing employment for calls, but we are also focused on open employment opportunities that provide growth. For example, in human resources, marketing, coaches and there is a technologies Department. Companies entering the company may go climbing.
What determines the permanence of the company in San Pedro Sula?
There are several factors, starting with the success that may have, that the employees meet their schedules, also that English is not an accent that could confuse customers.