This “diamond” milestone took place at our first site in the country—Primma 1—with the inaugural call taken by our very own Mark Van Der Beek, General Manager at Alorica Tetra and WTC sites. Joining the Alorica family in February 2009, he still remembers that day like it was yesterday! And while we can’t disclose the client, 10 years later, not only are we still servicing this worldwide telecom provider, but it is one of our largest clients in the country.
In a decade, we have continued to grow in the land of “Libre Crezca Fecundo” (Grow Free and Fertile), with nearly 6,000 employees filling our 5 sites—Campus, Primma 1, Primma 2, Tetra and WTC—and servicing global brands that span an array of industries including retail, communications, media and entertainment, energy and others. Establishing ourselves as a leading BPO employer in Guatemala, our modern contact centers reflect our people-first culture. Our goal as a company is to also go beyond meeting our employees’ expectations for their career. We’ve made significant investments in our global team, and offer a variety of free extended education programs, such as Alorica Language Institute, which offers English proficiency classes, to Alorica Academy, which teaches skills related to the industry.
Today as we honor this milestone, we congratulate the Aloricans in Guatemala who continue to make lives better, one interaction at a time.
Those interested in applying for positions at our Guatemala City sites can visit www.AloricaLATAM.com — our online recruitment site. Additionally, to learn more about our cost-effective and multilingual nearshore capabilities, please visit our website here.