Our Company Response & Work-at-Home Solutions
Protecting Our People and Ensuring Continuity For Our Clients & Customers
Information, restrictions and government mandates continue to change. As the situation evolves, we are committed to keeping you informed on the actions we are taking to keep our employees safe—while maintaining business continuity for our clients.
A Proactive Approach to Health & Well-Being
Our Health, Safety and Sanitation committee is implementing preventative measures to help ensure the well-being of our employees as they return to work on-site. To learn more about the steps we’re taking, please watch the video below:
- Tech Republic – COVID-19: Digital Transformation Plans are Being Put on Fast-Forward
- Authority Magazine – Colleen Beers of Alorica: How To Identify And Retain Fantastic Talent
- ANC – Philippines’ BPO Industry Bouncing Back from COVID-19
- The New York Times – Needing At-Home Workers, Call Centers Turn to People With Disabilities
- Gov – DWD Expanding Efforts to Directly Assist More Wisconsinites
- Manila Standard – Alorica bullish, bares 4,000 job openings despite virus outbreak
- Office Hours 41 LinkedIn Live with President of North America and Europe for Alorica Inc. – Colleen Beers
Uncertain times call for a well-balanced approach—so get to know a secure, highly scalable work-at-home solution. Enabling the world’s largest companies to be crisis-ready and future-focused, Alorica Anywhere delivers next-generation, at-home customer experience management capabilities.
- World-Class Security – One of the most well-protected digital platforms for highly complex and confidential customer data.
- Guaranteed Performance – Monitoring and managing a large, dispersed pool of agents is no trivial task. Enhance your bottom line with a cloud-based interface that enables real-time workforce management.
- Experience Optimization – Support your customers in their preferred voice, non-voice and back-office channels with robust multichannel contact management strategies.
- Scalability & Flexibility – Achieve the ability to ramp your workforce by more than 100%, and cover a multitude of time zones and types of work (including non-voice, voice and back-office)—for optimal value and productivity.
Learn more about our Work-at-Home solution can help support your business with.
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